I had requested a handicapped room when I made the reservation but they (the hotel) didnât receive the request. When I ask for the handicapped room I was told that it wasnât possible to change rooms. I asked that contact be made with the manager for a resolution which was accomplished and the change was made. This to me was such an unacceptable treatment for any guest and we will NOT make reservations at this hotel unless there is drastic changes made.
Our stay was great, staff very friendly and helpful. Room was large and updated well. The only negative for us that the bed comfort, not as good as desired.