A good hotel there is scope for lot of improvement
The room is quite good. The fridge in the room doesnât work and the elevator sucks. Power to all the amenities in the room including the AC and Fridge is cut off when the key card is removed. Hence, you will always return back to a very hot room. The restaurant doesnât serve alcohol and the breakfast spread is very limited. The staff are very helpful, attentive and customer centric.
I was extremely frustrated that I had to complain on both days of my stay to get hot water in the bathroom. Even worse the house keeping staff didn't acknowledge the problem and kept insisting that luke warm water is hot water. I missed my dinner meeting because of the wait to get hot water. Don't stay here if you have things to do on time.
Unhelpful staff, nonfunctional wifi & no hot water
Not even close to a four star hotel. I stayed here for an Indian wedding event for a close friend. The issues with this hotel started before I even checked in. I had booked and prepaid for two nights with a refundable rate. I called more than a week in advance to revise my booking with hotels.com and Golden Tulip's hotel staff directly to make my reservation for only one night instead of two. Quite simply the manager and staff were unwilling to help to remove the second night of my booking because the hotel was full and somehow they thought that removing the second night would cancel my entire reservation. This was completely unacceptable. How antiquated is their booking system? Upon check-in I took up this same matter in person with the manager and still got no satisfaction. In addition to this issue, the hotel itself had several short comings. Key among them was non functional wifi in the room and lukewarm water in the showers not to mention the power was interrupted in my room several times. Also, I found out the pool was under construction and for access to the gym you had to go to the front desk and have a staff member escort you to a separate part of the building. Overall a very disappointing experience.
The hotel is clean and the room is very comfortable. This hotel is a great value. Breakfast offered a nice variety of food, and the service was excellent.
It was a pleasant stay at Golden Tulip. The hotel is clean and nice. The breakfast spread is limited but considering the price paid for the hotel, it was decent enough. The restaurant is quite spacious and there is a professionally managed gym that is a good news for travellers who like to stay fit during their travels.
More than value for money. Room with good ambience and staff with very pleasing manners. A welcone drink after long travel would however been more refreshing.
Room was very decent. Breakfast was also delicious. Breakfast area was clean.
Three negatives. 1) The receptionist refused to provide two room keys simply stating we are here 24/7 so 1 key should be sufficient. Never heard this at any hotel before.
2) Even though room was paid on expedia in full, he asked fr $2000 rupee in advance incase of any usage of minibar or restaurant. It was refundable.
3) out of 3 night stay, 1 and 2 nights the rooms were cleaned and smelled ok. The 3rd night, when we got back to the room, the bathroom smelled so much with smoke, so not sure if the housekeepers are smoking or what.. but that was very weird.
The hotel is very good and the staff are excellent. Very helpful and kind. We loved our stay. The local area however is very dirty and there is a pile of garbage outside the front gate. I know the hotel doesn't have control over that area, however, it makes it unpleasant to step outside for any period of time.