First time at a Tru and was blown away with night and day difference between this chain and others in similar price range. Room amenities were very good, lots of available plug ins and all comfortable. The property itself amenities were very good, even if I didnât use them all.
Breakfast was best hotel breakfast Iâve had. The amount of toppings and options for pancakes, oatmeal, and egg mix ins was amazing. Selection of drinks and other breakfast items was also fabulous.
Already changed future reservations in other cities to change them to Tru properties based on this stay and wifeâs experience at another Tru property in Colorado.
The bedroom was freezing. I called the front desk to ask them for a blanket. I went back to the front desk when I realized what I was given what appeared to be a fitted sheet. The manager promptly explained it was a fitted duvet cover, and that was the best he could give me. I said you donât have any actual blankets or comforters? He got really irritated and was rude and told me no. The only thing he offered to do was to walk me to the closet just approved that there was nothing else to give me. I explained to him that was not what I needed. I just wanted a blanket to keep me warm. When my husband came back in shortly after I went back to the room, he walked by the front desk and heard the manager talking to the front desk girl about me and how angry he was about the fact that I wanted a blanket. My husband just didnât realize that they were talking about me until he got back to the room. My husband said he could tell by the look on his face that he was super frustrated. And as he walked by, he partly heard the conversation.
The continental breakfast did not have any pancakes or waffle options because the machine was broken. The mango juice in the machine was very watered down. There was no fresh fruit or granola options to put on top of the yogurt or the oatmeal.
Quick and easy check in, friendly front desk staff. After getting up to our room, we discovered a hole in the bathroom ceiling that had water dripping into the trashcan. They got us transferred to another room very quickly but there was a few strands of hair on the shower walls and the toilet seat was dirty. Other than that, the stay was great! By far the best hotel breakfast Iâve ever seen! Had several varieties and all kinds of toppings for pancakes, oatmeal, and bagels/toast. Nice outside patio with fire pit, pool table, Jenna, and other table games in lobby. Overall, great stay! Will definitely look for Truâs when traveling!
Our key to our hotel door stopped working, after asking the front desk for a new key we tried that it still wouldnât work. She told us that the door must be dead and that she would have to call her manager. We spent the next 2 hours sitting in the lobby trying to get into our room after already staying there for a night. The manager was not very helpful on giving us an estimated time so we just had to wait in the lobby. After finally getting into our room he offered us some free snacks but after waiting in the lobby for that long after being gone all day and just wanting to shower up we were pissed. The staff was just so unhelpful and had no answers or estimates on times so we went to another hotel for almost cheaper and we loved it there!
TV dis not work most of the stay. The reported problem was satellite connection. Rooms are small. No in-room coffee makers, but 24 hour coffee in lobby. Excellent breakfast.
There never anyone at the desk to check you in. The first day for my room I waited 15 minutes for someone. She was nice but I still had to wait. Next day I was checking my daughter in her room. I was there 30 minutes with others waiting on someone to come to front desk. We call from my room and still no one. The phone was ringing a lot. Finally a lady went and knock on a door. She was in there the whole time. The beds were hard for me. I couldnât sleep. Would not stay there again.
The room could have been cleaner. There was dirt in the corner of the bed when I lifted the mattress. The shower grout was not very clean but the toiletries were very nice. Breakfast had a lot of nice options. Lots of tvs in the lobby plenty of seating and a pool table