Embassy Suites by Hilton Charlotte Uptown se trouve dans le quartier Centre-ville de Charlotte, Ă seulement 4 minutes de marche de ArrĂȘt de tram 3rd St - Convention Center et Ă 4 minutes de marche de Charlotte Convention Center.
Avis pour Embassy Suites by Hilton Charlotte UptownÂ
The air conditioning was almost non existent in the lobby and hallways. Room air was better but still not keeping up to where we would have liked it to be and it was quite warm for trying to sleep. I understand it the heat index was high, but it was quite uncomfortable at times. We were given a handicap accessible room which was not requested and the shower was a bit awkward to manage and leaked water onto the tile floor.
It was my first visit to Charlotte. I was there for a conference. I liked that it was easy to find; it was across the street from the NASCAR Hall of Fame and near the interstate and light rail. While it lacked the traditional atrium architecture of a regular Embassy Suites, I still enjoyed my time there and the spaciousness of the rooms.
"The rooms were exceptionally clean, and the customer service was impeccable. The staff was incredibly friendly and consistently checked in to ensure I had everything I needed for a comfortable stay. Hands down, this is one of the best places Iâve ever visited."
The shower's water did not get hot for two days out of my stay. I told the front desk about this at checkout and they said they would send a tech to look at it, but offered no compensation for the inconvenience and did not even apologize.
Everything was great overall. The staff was very friendly and welcoming at the restaurant/bar. Food prices were kinda high for their restaurant. The pull out sleeper sofa could have used a new mattress. We were a large group of 6 and the pull out wasnât even an option the mattress was thin and no support whatsoever.
Ms. Sietta really help me. I got to my hotel to early and she tired to get me in my room ASAP but I had to wait like almost an hours. I understand the situation. She did get me a room when it was ready and her customer service was on points. I would come back again to stay longer.