This property was dusty and the floor was dirty and had not been thoroughly cleaned. The apartment was advertised as a three bedroom (and paid as a three bedroom) but the third bedroom had no window andooo there was no space to walk around the side of the bed. There were wires sticking out of a socket presenting a safety risk.
This was a very disappointing experience.
Close to everything. Good apartment for a family stay. The hotel was nice but overall the facilities are a bit tired and the pool/spa area needs a makeover. Apartment was well equipped and generally clean. Beds were super comfy and an awesome view of the ocean. Didnât appreciate the cockroaches on the 46th floor.
We paid top dollar to stay in this apartment however the cleanliness really let it down. We had to clean the floor tiles upon arrival as theyâd been mopped with a greasy substance that wouldnât dry. The white mats used to clean the floor ended up brown. We found hairs when turning bed down, WIFI didnât work and dryer stopped a number of times.
Location is fantastic but not worth the $$$.
Warning this is not a hotel! The back-alley company running this property were rude and mislead us about the property. We were put on a low floor with no view. We were delayed 90mins from getting in, which was very frustrating as you need to collect the key from a unprofessional shoebox of a shop on the other side of Surfers Paradise. They donât provide towels and make you buy them if you want to use the pool. The steam toom is broken. The lifts are tiny, slow and annoying as you can wait a long time. No directions are given for parking. Weâll never stay here again. A waste of money.
It would have been appreciated if the room had the air conditioning on, when we arrived for the first time, floors were slippery and apartment was stuffy with the humidity. It was really uncomfortable and dangerous walking in. Leaking tap, and not lockable door in second bathroom. For a three bedroom apartment and only to have 1 drying rack for clothes was unacceptable, we had to buy another 2 and leave them there. Will think twice before renting privately again.
I expected so much from this beautiful building but unfortunately itâs just waste of money. Aircon was not working in the lifts, no screen was working on the lifts and no aircon throughout the building. There is no morning buffet available at the hotel. This is one of the most expensive stay in Gold Coast but I would rate only 1 star
Everything was excellent. There are a few very minor issues I have not tabled.
I did not appreciate the cleaning staff turning up before 10am and hovering outside our room.
Great property and really clean room. The only downside was as it is privately managed we couldnât go to reception staff at the hotel for help with things - also was not enough toilet paper in the room for our stay so we had to go and buy more.