Royal Select at Grand Park Royal Cancun-All Inclusive-Adults Only est Ă seulement 1Â minutes de marche de Parc national de la cĂŽte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc et Ă 14Â minutes de marche de Plage de Chac Mool Beach.
Avis pour Royal Select at Grand Park Royal Cancun-All Inclusive-Adults Only
The advertisement as an Adult Only establishment isnât accurate. The property is shared with family accommodations and the VIP services are far from a top tier experience. The staff was kind , especially Tinaâ however if you are seeking a higher standard and a true adult only property this isnât it. The Hyatt has a adult only property with a great pool areaâ this is must due to the current conditions of the beach. As a result I decided to pay for another hotel experience and found the best beaches at Isla Mujeres. I would recommend accommodations on the island to avoid the sargasso issue. 3 stars based on my experience is generous.
Drink service to cabanas slow and infrequent once an hour.
Ac issues in room
Bathroom smells
Tv stuck on Spanish canât adjust remote doesnât work.
WiFi disconnects and doesnât always work.
Beds slide around canât sit up against headboard
Ants all over room including bed
Refilling drink fridge infrequent.
Biggest issue is the portions and food quality the food is always cold when itâs room service and the food is just small portions are small. So much so that we had to order food in just to get a decent meal. Would never recommend anyone where get an all inclusive pass because the food is the worst out of the 170 hotels Iv stayed at in my life.
Amenities 3 out of 5 stars
Price 3 out of 5 stars
Services 3 out of 5 stars
Staff 5 out of 5 stars (they were all friendly)
Location 5 out of 5 stars
Views 5 out of 5 stars. Right on the ocean.
Food 1 out of 5 stars. The worst ever
Bar drinks 2 out of 5 stars drinks are fine when you can get them
Cellular service and WiFi 3 stars cellular is slow inside hotel but works same with calls
Much better outside and almost normal to your local country off property. WiFi is weak at best. Can do the basic streaming videos or downloads will be hit or miss.
Overall stay 3 out of 5.
Great trip overall, staff was great views great but food and overall subpar everything else pulled the hotel stay down.
Will definitely return to Cancun but will definitely never stay here again sadly
We booked the hotel for our Honeymoon and the first impressions were really positive.
The staff were very friendly and accommodating. That was until, before we were shown to our room, we were made to sit through the start of a sales pitch for their members club. This is just not necessary, and really something that we did not want to discuss or hear about after hours of travelling.
We then discovered very quickly, that this is not an "Adults Only" hotel as advertised. Yes, there is an Adult Only pool but, the vast majority of the Hotel is catered for families. We have no issues with Family Hotels, but it is not what we booked.
The food was fine but the main buffet is painfully repetitive and if it was not for the live cooking station in the middle, would actually be very poor. They have multiple restaurants, but the Mexican/Seafood restaurant exceeds them all by some way. The drinks were good and the hotel was very clean.
The beach is beautiful and the Bali beds were excellent.
We did enjoy our time but felt a little bit deceived. I would recommend it for families, but we won't be back as a couple.
Villa beautiful. Areas very clean. Butler Alex was awesome. Asian restaurant was great. Seafood restaurant was great. Italian restaurant was okay, not great. Buffett was a little lacking. Pool and beach area nice and clean. Lacking nighttime entertainment. Overall beautiful resort.
The villa was lovely quiet comfortable and had a relaxing courtyard and plunge pool just steps from the beautiful beach
Service personnel were top notch in all areas Our butler Alejandro was perfect always available and helpful with everything Dinner reservations beach accommodations room help you name it. Thank you
The food was not great unfortunately.
Italian restaurant food was not appetizing at all maybe it was what we ordered but inedible
Buffet was fine for breakfast not so much for lunch or dinner
Asian was ok but not great
Seafood lunch was good again not great
Hamburgers and hot dogs were decent for lunch pizza was inedible
The coffee shop was very good
The steak restaurant was very good unfortunately you had to pay extra to eat there for dinner which is annoying since it was really the only dinner we enjoyed
We would go back loved the hotel beach and service but the food definitely needs to improve
We had an incredible stay at the Select Royal Grand Park Royal with VIP access and couldnât recommend it more! We booked a beachfront villa with a private plunge pool, and it exceeded all expectationsâwaking up to the sound of the ocean and having direct beach access felt like a dream.
The property is absolutely stunning, and the Select villas offer a perfect balance of privacy and luxury. Every a la carte restaurant we tried was excellent, but the standout experience was having access to the Prime Restaurant. The ocean views during breakfast and lunch were breathtaking, and the service was top-tier.
A special shoutout to our butler, Alejandro, who made our stay seamless and stress-free. He took care of all our dinner reservations and secured Bali beds for us at both the beach and adult pool. His attention to detail and kindness truly elevated our experience.
If youâre looking for a relaxing, high-end vacation with personalized service and beautiful surroundings, this is the place. We canât wait to come back!
Jessica our butler was fantastic. She took care of all of our needs. There were multiple people who worked there who went out of their way to always be smiling and polite. Our room was awesome, the restaurants were all great, except the italian one. That was sub par. The drinks from the bar were all watered down pretty heavily. Even if I asked for a double I never tasted it. I guess thats how they keep puke out of the pool. The other butler with the beard started removing my wife and I's belongings from the cabana poolside and said "its $200." So we politely gathered our things and moved. I then asked our butler Jessica and she got us another one the next day. SO, idk if the guy didn't think a black chick could afford a cabana or what, but I didn't appreciate him moving our stuff when we clearly had the vip wristbands on. That was really my only problem with this hotel. It was quiet on the adults only side. There were tons of huge family parties, tho I'm not sure why. I guess they give day passes to less fortunate families through a fund of some sort, which is a nice thing to do. Everything was close or close enough to not complain about. The cafe was wonderful! I especially loved the caramel latte's and the cofee gelato. I gained 7 lbs.....
I didn't like having to use the whatsapp app because of their connections to the CCP and privacy issues in the past, so I quickly deleted it upon our return. It was helpful when we were there only because the cell service sucked. A-
We had a personal butler that took care of every request. She decorated my room for my bday while we were at the pool in our private cabana she set up for us. Very thoughtful.
Overall a good experience but not great. The breakdown:
Pros: Nice beach, clear and free of seaweed. We had use of the cabanas which made it even better.
Property was well maintained. We stayed in one of the Villas and the rooms are fairly modern and beds were comfy.
Staff were great, friendly and helpful.
Cons: The food was probably the biggest let down. The buffet selection was ok but a bit limited and some of the food was cold. The specialty restaurants were not very good. The hibachi was probably the best. The sushi was not very good. Dinner at the Italian restaurant started off great with the appetizers and salad bar. However, it took 1 hour to get our entree and when it finally got there the food was cold.
For the price it was ok , but there are better options particularly for food, if that is important to you.
Alejandro out butler and Yolanda our server made our experience unforgettable!! Top trip ever. The dinner in the Prime steakhouse was amazing!! We booked a Villa with a plunge pool. We will be back!!
We had an incredible time at the villas! Butler Alejandro was amazing and so helpful, beautiful beach and room. Restaurant food was great too. We will be back!
Llegamos al hotel exactamente a las 3 pm que senalaba para el check in y se nos llevo a una pequena oficina donde esperamos 25mins para luego se nos informara que nuestra habitacion no estaba lista hasta dentro de 45 mins que despues paso a una hora, durante este tiempo solo se nos ofrecio esperar en una cama en la.playa
y cuando estuvimos ahi esperando solicitamos unas bebidas las cuales nunca llegaron y tuve que ir directamente a pedirlas al bar yo mismo y desde el lugar en que estabamos esperando hasta el bar mas cercano es bastante retirado, ya en el bar recibi el peor trato por parte de los bartenders eran mas de 4 y aun asi fui ignorado y estuve buen rato esperando por servicio y solicite bebidas extra para no caminar de nuevo solicitud que fue groseramente negada, el servicio y el trato especoalmente en el bar me dejo mal sabor de boca.
If your handicap such as needing to use cane, wheelchair or not good on uneven suface this resort is not for you. The villas were absolutely beautiful with beautiful ocean view. Some staff are not friendly and hound you to join vacation club we werent even at resort more then 10 minutes before hounding started.