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Phoenix Palace Hotel Hanoi

3.0 star property
Hotel with restaurant, near Hoan Kiem Lake

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Photo gallery for Phoenix Palace Hotel Hanoi

Front of property
Lake
Aerial view
Lobby sitting area
Deluxe Twin Room (with Window)
Near Hanoi Old Town Night Market, Phoenix Palace Hotel Hanoi offers a warm welcome with a restaurant and dry cleaning services. Connect to in-room WiFi, explore the nearby St. Joseph's Cathedral of Hanoi or rent bikes for an adventure.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free parking
  • Non-smoking
  • 24/7 front desk
  • Laundry facilities
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Room service
  • Business center
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front-desk safe
  • ATM/banking services
  • Laundry service

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is CA $42
CA $49 total
includes taxes & fees
Jul 1 - Jul 2

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite Double with Bacolny and city View

Suite Double with Bacolny and city View

Suite Double with Bacolny and city View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Minibar
Free bottled water
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (with Window)

View from room

Deluxe Double Room (with Window)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Minibar
Free bottled water
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite, Balcony, City View

Family Suite, Balcony, City View

Family Suite, Balcony, City View

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Minibar
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Quadruple Room, City View

Deluxe Quadruple Room, City View

Deluxe Quadruple Room, City View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Minibar
Free bottled water
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Triple Room (with Window)

Deluxe Triple Room (with Window)

Deluxe Triple Room (with Window)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Minibar
Free bottled water
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Connecting Room

Connecting Room

Connecting Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Minibar
  • 5 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds
Minibar, in-room safe, desk, iron/ironing board

Ambassador Hanoi Hotel & Spa

  • Spa
  • Airport transfer
  • Parking available
  • Free WiFi
9.0 out of 10, Wonderful, 428 reviews
Ambassador Hanoi Hotel & Spa
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About the area

Map
27A Phu Doan Str, Old Quarter- Hoan Kiem Dist, Hanoi

What's nearby

  • St. Joseph's Cathedral of Hanoi - 2 min walk - 0.2 km
  • Hoan Kiem Lake - 7 min walk - 0.6 km
  • Hanoi Old Town Night Market - 10 min walk - 0.9 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km
  • Hanoi Opera House - 15 min walk - 1.3 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 41 min drive
  • Hanoi Railway Station - 16 min walk
  • Ga Thuong Tin Station - 17 min drive
  • Hanoi Long Bien Station - 18 min walk

Restaurants

  • ‪Âu Lac Family Restaurant - ‬2 min walk
  • ‪Phở Gà Nguyệt - ‬1 min walk
  • ‪An Cafe - ‬1 min walk
  • ‪Ngoam - ‬1 min walk
  • ‪Song Thu Vietnamese Coffee & Tea - ‬1 min walk

About this property

Phoenix Palace Hotel Hanoi

Phoenix Palace Hotel Hanoi puts you in a great location, within just a 10-minute walk of St. Joseph's Cathedral of Hanoi and Hoan Kiem Lake. Free perks include WiFi and self parking. Also, Hanoi Old Town Night Market and Thang Long Water Puppet Theatre are within just a 10-minute walk.

Languages

Chinese (Mandarin), English, French, Vietnamese

At a glance

DONE

Hotel size

    • 26 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (9 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–9:30 AM
  • Restaurant
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 100000 for adults and VND 50000 for children

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, JCB International

Also known as

Phoenix Palace Hotel
Phoenix Palace Hanoi
Phoenix Palace Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel
Phoenix Palace Hotel Hanoi Hanoi
Phoenix Palace Hotel Hanoi Hotel Hanoi

Frequently asked questions

Does Phoenix Palace Hotel Hanoi offer free cancellation for a full refund?

Yes, Phoenix Palace Hotel Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Phoenix Palace Hotel Hanoi?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Phoenix Palace Hotel Hanoi?

Yes, there's free self parking.

What are the check-in and check-out times at Phoenix Palace Hotel Hanoi?

Check-in start time: 2 PM; Check-in end time: anytime. Check-out time is noon.

Are there restaurants at or near Phoenix Palace Hotel Hanoi?

Yes, there's an onsite restaurant.

What's the area around Phoenix Palace Hotel Hanoi like?

Phoenix Palace Hotel Hanoi is a short 8-minute walk from Hoan Kiem Lake and 4 minutes' walk from St. Joseph's Cathedral of Hanoi.

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Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10

1-night trip

8/10

The staff were helpful and everything we wanted to see was in easy walking distance.
2-night romance trip

8/10

1-night trip

6/10

1-night trip

8/10

One night. Got upgraded as a courtesy.
1-night trip

10/10

1-night trip

6/10

6-night family trip

6/10

4-night trip

6/10

spacious room, early check-in, very bad TV reception, good breakfast, central location in Old Quarter, but directly across from the hospitol garbage collection area with trucking done at all hours of the day.
3-night trip

10/10

2-night trip

10/10

This hotel is heavily booked. They had to give me a family room for me, a solo travaller. The location is very convenient. Few minutes walking distance to train street.
1-night trip

10/10

We thoroughly enjoyed our time at the Phoenix Palace. Anna, the manager, was incredibly kind and made us feel exceptionally welcome and cared for. She always responded to our requests with an open heart, no matter the time or complexity. Anna is undoubtedly the hotel's greatest asset. Her perfect English, warm smile, and abundant patience create an atmosphere where guests feel more like friends. We'd also like to express our gratitude to Peter for his kind assistance during our stay. The hotel itself is comfortable and boasts an amazing location. It's clean and provides a sense of safety. While the breakfast was enjoyable, we found that the cooking lady wasn't as hospitable as the aforementioned staff members. However, on the whole, we have nothing but positive feedback about this hotel. We highly recommend the Phoenix Palace.
18-night trip

8/10

1-night family trip

8/10

The negative part of staying here was that you could hear everything happening in the halls. And every other night of our stay a family checked in and screamed and yelled while running up and down the halls late at night. Sometimes people were just hanging out in the halls having loud conversations. The walls are quite thin. The positives were that the breakfast was delicious. Small but tasty! The staff were kind and friendly. The location was great. Very close to the lake, shopping and restaurants.
14-night romance trip

10/10

Great location and friendly and helpful staff. Would recommend to all.
2-night trip

10/10

The hotel is not far from the center. The staff are friendly. Quite clean.
3-night trip

10/10

1-night trip

10/10

Phoenix Palace Hotel was a great hotel for my husband and I to explore Hanoi! The staff were very kind and the breakfasts were delicious! So much food!! The rooms were very spacious and had great A/C units! We walked everywhere around the city from this spot-great location!
3-night trip

8/10

This is a great hotel with great staff. The value is also pretty good. Rooms are more spacious than you would get in the heart of the Old Quarter, but the location is still very good and close to landmarks such as the Cathedral. My only complaint is during my stay there was constant construction in the building next door. It was so loud and sounded like it was in my room. It started every day at 7:00 am, and sometimes very late at night. As soon as this construction finishes this will be an amazing place to stay!
7-night trip

8/10

Great hotel however there were a couple of nights at a late time that there were workmen making a lot of noise on the construction site next door. Close and handy to walk to sights and eating places.
5-night trip

6/10

Good breakfast. All in all we stayed 5 nights and the first 2 nights we were very happy with the hotel. However, when we came back from Sapa for the last 3 nights, things didn't really worked out well for the first night. The TV wouldn't switch off after watching. Called for help but nothing done. We have no choice but to leave it on the whole night and used the towel to cover the glaring light emitting from the TV. Luckily the staff allowed us to change to another room. Next door is constructing another block and the knocking sound did not stopped even till 10.35pm. And it seemed to happen only during weekdays.

10/10

My family of four (2 teens) really enjoyed this hotel. Super nice and helpful staff, comfortable room, great breakfasts and right in the heart of the old quarter. Highly recommended
6-night family trip

10/10

Hotel on a quiet street. Very helpful and friendly staff. Tommy organised all our trips in advanced and couldn't do enough for us. Breakfast great with lots of choice. Clean hotel. Would stay there again
3-night trip

8/10

Stay at the hotel was comfortable for our family. All the amenities were nearby. The streets are very busy in this area, with special mention to motor bikes, which overwhelm this city. The people are very friendly and helpful. We had an enjoyable stay and would highly recommend it.Finally special mention to all the staff at the hotel,especially Tommy, for organising and making it an exciting visit.

8/10

Really nice and good value. Only problem was that the coffee at breakfast was undrinkable. Other than that, would recommend.