Positive:
Good gym for a hotel.
The use of the safe is included (a big plus).
High speed broadband everywhere (not given in hotels in the area).
Gardens are well maintained and gardeners are very polite and welcoming.
You can a coffee, water or a drink and a bite 24/7.
My house keeper (Souha) was great and kept the room very clean, she along with the rest of house keeping staff were very courteous and welcoming. She never missed a day.
Haylel the waiter was very good, welcoming, he went the extra mile with a smile. I wouldn't say the same about the rest of the waiters. Most of them did the bare minimum, clients get ignored unless you really put the effort to catch their attention.
Negative:
The whole place is infested with flies , on the food, in your drink, on the beach, in your room everywhere.
Facilities and rooms are rundown . especially the rooms , they feel like a youth hostel not a 4 star hotel. Consequently, a similar hotel in a similar state with a similar level of service say in Greece or Spain will be ranked 3 star at best.
Reception staff do find it really hard to smile and say good morning or high (with few exceptions).
Waiting crew and bar crew sometimes seem like they just can't be bothered and some of them actually look annoyed that you are there .
I was annoyed from day one with my room, I told reception about it, they promised to change it but never came back to me