Long wait. Room not done yet. Blanket on the bed all wet, removed. Floor wet, from cleaning. Coffee in the lobby, very cold. Suite should be ready and cleaned first. Other than that, it was ok. Better next time, I guess.
Room and facilities were great. Customer service was absolutely terrible. They did not take responsibility and blamed everything on Hotels.com. We called
Before we went to make sure our four rooms were on same floor and when we arrived stated we did not
Talks to them
We Talked to customer service. That was a lie. I had talked to the same girl standing in front of me at the counter.
We stay at this property multiple times a year for tournaments in Louisville. Its location is convenient to the highway, stores, and food. It is always clean and breakfast is great. The staff is accommodating.
Best experience ever! Customer service was over the top and my room was clean! Overall everything was great! Definitely will come back when I'm In town.
The staff and service they provide, was top notch. It was refreshing to be met with positivity and smiles. When we needed something or had questions, we were treated with respect & kindness.