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The Kartrite Resort & Indoor Waterpark

4.0 star property
Family-friendly hotel with 5 restaurants, near Resorts World Catskills

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Photo gallery for The Kartrite Resort & Indoor Waterpark

Waterslide
Lobby
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Courtyard

Reviews

8.0 out of 10
Very good
Located near Resorts World Catskills, The Kartrite Resort & Indoor Waterpark is an upscale retreat that's perfect for families. With surfing/body boarding, rock climbing, and 5 on-site restaurants with poolside locations to choose from - there’s something for everyone. Relax in the sauna or unwind at one of the pools with cabanas and a lazy river. A 24-hour health club offers yoga classes and guests can enjoy hiking/biking nearby.

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Connecting rooms available
  • 24/7 front desk
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 5 restaurants and 2 bars/lounges
  • Indoor pool and outdoor pool
  • Lazy river
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Children's pool
  • Waterslide
  • Pool bar
  • Room service
  • Coffee shop/cafe

For families (6)

  • Cribs/infant beds (surcharge)
  • Children's pool
  • Playground on site
  • Microwave
  • Connecting/adjoining rooms available
  • Separate sitting area
The current price is CA $219
CA $335 total
includes taxes & fees
May 1 - May 2

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Family Suite, 1 King, 4 Bunk Beds, Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Suite, 1 King, 4 Bunk Beds, Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 46 sq m
  • Sleeps 8
  • 4 Twin Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Jr. Suite, 1 King, Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 1 King, Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Double Queen Suite with Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Junior Double Queen Suite with Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Jr. Suite, 1 King, Sofa Bed, Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 1 King, Sofa Bed, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms, Accessible

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 2 Bedrooms, Accessible

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Ceiling fan
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 79 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Junior Double Queen Suite with Balcony

Smart TV, iPod dock

Junior Double Queen Suite with Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms, Accessible, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Family Suite, Multiple Beds, Accessible, Balcony (Bunkroom)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Grand Suite, 2 Bedrooms, Balcony, Corner

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Grand Suite, 3 Bedrooms, Balcony, Corner

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Grand Suite, 2 Bedrooms, Patio, Corner

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Patio

Floor plan

Deluxe Suite, 2 Bedrooms, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Deluxe Suite, 2 Bedrooms, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 2 Bedrooms, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 79 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Grand Suite, 2 Bedrooms, Accessible, Balcony (Corner)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Jr. Suite, 2 Queens + Sofa Bed, ADA

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 2 Queens + Sofa Bed, ADA

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Queen Beds

View all photos for Jr. Suite, King + Sofa Bed, Patio, ADA

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, King + Sofa Bed, Patio, ADA

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Jr. Suite, 2 Queens + Sofa Bed, Patio ADA

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 2 Queens + Sofa Bed, Patio ADA

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Jr. Suite, 2 Queens + Sofa Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Jr. Suite, 2 Queens + Sofa Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Ceiling fan
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Two Bedroom Suite, 1 King, 2 Queens, Sofa Bed, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 79 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Patio

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 8
  • 1 Double Sofa Bed, 4 Twin Beds and 1 King Bed

View all photos for Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Family Suite, 1 King, 4 Bunk Beds, Sofa Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 8
  • 4 Twin Beds, 1 King Bed and 1 Double Sofa Bed
Property grounds

Resorts World Catskills Casino

  • Pool
  • Spa
  • Airport transfer
  • Restaurant
8.8 out of 10, Excellent, 1,005 reviews
The price is CA $262
CA $331 total
includes taxes & fees
Apr 29 - Apr 30
Resorts World Catskills Casino
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About the area

Map
555 Resorts World Drive, Monticello, NY, 12701

What's nearby

  • Concord Monster Golf Course - 7 min walk - 0.6 km
  • Resorts World Catskills - 7 min walk - 0.7 km
  • The Kartrite Resort & Indoor Waterpark - 5 min drive - 2.6 km
  • Holiday Mountain Ski and Fun Park - 10 min drive - 7.6 km
  • Monticello Casino and Raceway - 11 min drive - 10.1 km

Getting around

  • Stewart Intl. Airport (SWF) - 48 min drive

Restaurants

  • ‪McDonald's - ‬9 min drive
  • ‪Good Friends - ‬11 min walk
  • ‪Tilly's Diner - ‬10 min drive
  • ‪Doubletop Bar & Grill - ‬9 min walk
  • ‪Burger King - ‬9 min drive

About this property

The Kartrite Resort & Indoor Waterpark

The Kartrite Resort & Indoor Waterpark offers a great location, putting you within just a 10-minute walk of Resorts World Catskills. After splashing around at the outdoor pool, you can grab a bite to eat at one of the 5 restaurants or unwind with a drink at one of the 2 bars/lounges. There's an indoor pool and a lazy river, and in-room conveniences include refrigerators and microwaves. Fellow travelers say great things about the helpful staff and family-friendly amenities.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 324 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • The property charges 3 percent for credit card payments
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets not allowed
    • Service animals welcome
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • 5 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children's pool
  • Waterslide
  • Lazy river
  • Bowling alley
  • Playground
  • Children's games
  • Lifeguard on site

What to do

  • Fitness classes
  • Yoga classes
  • Bowling alley
  • Hiking/biking trails
  • Rock climbing
  • Rope course
  • Surfing/body boarding
  • Concerts/live shows
  • Evening entertainment
  • Shopping
  • Pool table
  • Downhill skiing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Water sports equipment

Facilities

  • Built in 2019
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • An indoor pool
  • Arcade/game room
  • Lazy river
  • Sauna
  • Waterslide
  • Lockers available
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • IPod docking station
  • Smart television
  • Premium TV channels

Home comfort

  • Air conditioning and heating
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Crib/infant bed (surcharge)

What to enjoy

  • Separate sitting area

Freshen up

  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps

Special features

Dining

Harvey’s Wallbanger - Onsite restaurant. Guests can enjoy drinks at the bar.
Surfside Grill - This restaurant is located by the pool. Open daily.
Bixby's Derby - Onsite restaurant. Open daily.
The Highline - This restaurant serves light fare only. Open daily.
Eat.Eat.Eat - Onsite buffet restaurant. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 150 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 63.72 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Concierge service
    • Fitness center access
    • Health club access
    • Housekeeping
    • In-room coffee
    • In-room safe
    • Internet access (may be limited)
    • Laundry facilities
    • Parking
    • Pool access
    • Self parking

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 10 to 25 for adults, and USD 0 to 15 for children
  • Late check-out can be arranged for an extra charge
  • Credit card charges are subject to an extra charge of 3 percent

Renovations and closures

The following facilities are closed on Monday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Children & extra beds

  • Cribs/infant beds are available for USD 25.0 per stay

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Cashless transactions are available.

Also known as

Kartrite Resort Indoor Waterpark Monticello
Kartrite Resort Indoor Waterpark Monticello
Kartrite Indoor Waterpark Monticello
Resort The Kartrite Resort & Indoor Waterpark Monticello
Monticello The Kartrite Resort & Indoor Waterpark Resort
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort Indoor Waterpark
The Kartrite Hotel Indoor Waterpark
Kartrite Resort Indoor Waterpark
Kartrite Indoor Waterpark
Resort The Kartrite Resort & Indoor Waterpark
The Kartrite Indoor Waterpark
The Kartrite Resort Indoor Waterpark
The Kartrite Resort & Indoor Waterpark Hotel
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort & Indoor Waterpark Hotel Monticello

Frequently asked questions

Is there a pool at The Kartrite Resort & Indoor Waterpark?

Yes, there's an indoor pool, an outdoor pool, and a children's pool.

Are pets allowed at The Kartrite Resort & Indoor Waterpark?

Sorry, pets aren't allowed, but service animals are welcome.

What are the check-in and check-out times at The Kartrite Resort & Indoor Waterpark?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge. Contactless check-out is available.

Is there an onsite casino at The Kartrite Resort & Indoor Waterpark?

No, this hotel doesn't have a casino, but Resorts World Catskills (7-min walk) and Monticello Casino and Raceway (11-min drive) are both nearby.

What is there to do at The Kartrite Resort & Indoor Waterpark and nearby?

Have fun with onsite activities like surfing, rock climbing, and hiking. Additional recreation onsite includes fitness classes, bowling, and yoga. Enjoy a swim in the indoor and outdoor pools after a day out and about. The Kartrite Resort & Indoor Waterpark also has 2 bars, a lazy river, and a 24-hour health club, as well as a sauna, an arcade, and a picnic area.

Are there restaurants at or near The Kartrite Resort & Indoor Waterpark?

Yes, there are 5 onsite restaurants, featuring poolside dining.

Does The Kartrite Resort & Indoor Waterpark have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around The Kartrite Resort & Indoor Waterpark like?

The Kartrite Resort & Indoor Waterpark is a short 7-minute walk from Resorts World Catskills and 7 minutes' walk from Concord Monster Golf Course.

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Reviews

8.0

Very good

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Water park
Children
Service staff
Food
Family friendly
Restaurant
Arcade
Water
Recreation

What guests liked

  • The hot tub, especially the one leading outside, was a highlight and a favorite among guests. (4 reviews)
  • The pool area was clean, well-maintained, and offered a variety of activities for kids of all ages. (9 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Definitely a family friendly place. Will be going again!
Amanda, 2-night family trip
Verified Travelocity guest review

10/10 Exceptional

From the toddlers, to the teens, to the adults, we always have a great time. Gloria at the front desk made check-in a breeze.
tanaquea, 2-night family trip
Verified Expedia guest review

6/10 Good

Leslie, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Our visit to The Kartrite Resort & Indoor Waterpark was absolutely amazing from start to finish.
Tirika, 2-night family trip
Verified Expedia guest review

2/10 Poor

Overall horrible, beds are not correct size, half the water park was closed off
Amanda, 2-night family trip
Verified Expedia guest review

8/10 Very good

It was fun
Melvin, 1-night trip
Verified Expedia guest review

8/10 Very good

WELLINGTON, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Deokumari, 2-night family trip
Verified Expedia guest review

8/10 Very good

.
Chavannes, 6-night family trip
Verified Expedia guest review

8/10 Very good

My son love the water park. We come here every year.
Yanling, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Anna, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

The property was clean and the water park facilities are nice. While we didn’t eat at the restaurant, we did eat at the buffet option and it was just OK with a lot of the food feeling like it sat in the steaming trays too long.
Vincent, 1-night trip
Verified Expedia guest review

2/10 Poor

Easter weekend they was sh
Crystal, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Sandra was wonderful during checkin. She allowed us to upgrade with ease.
joseph, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

I had a great time. The resort was clean and the staff was very helpful. My son loved the water park and the arcades. Can’t wait to plan our next trip in the near future.
Rose, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Fun 2 night stay with the family. Good fior toddlers to teens. You know going in that food and activities will get pricey, but food was good, place was clean, everyone was nice and helpful. Loved our morning nature trail hikes.
christopher, 2-night family trip
Verified Expedia guest review

2/10 Poor

All attractions not open ... big kids trampling over toddlers .... adults on kiddie slides ...open attractions over crowded because half the park was closed
EBONY, 1-night family trip
Verified Expedia guest review

2/10 Poor

First, staffing is the main cause of this issue.  Multiple ride closures due to this. The current staff is not hiding the fact that they don't have enough people to open all attractions, but are lifeguards (wearing that attire)  telling you rides closed? Why if lifeguard/staffing shortage is the issue not allowing them to work said attractions instead? When I first booked no incidents were disclosed nor any messages or notes on website I booked with.  If so I might have made a difference decision. 2nd, unruly guest upset that kids are playing in the only (pool) available which is the hot tub.  My son and some othe guest were having a catch with a small water toy and Multiple comments were made that this isn't the place for these activities. What else should they do? Water basketball closed, lazy river closed, 2 attendant working 4 slides.  This isn't a fair situation by any means.  I paid a premium to come this week compared to other weeks to not only be let down, but my son to be let down as well.  I'm a small drop in the bucket when it comes to guests at this establishment, but my experience has left me with a sour taste. From the conversation I'm having with other guest, 75% feel the same way. I came here on Multiple recommendations from past guests I've spoke with at my job. Newest of all the indoor water parks, over staffed, reasonable prices.  This is not the case by any means. 3rd, i went to eat at one of your restaurants last night, asked how it was and on their
David, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Quiet hours not enforced
Danielle, 1-night family trip
Verified Expedia guest review

8/10 Very good

The waterpark and room was great, but there were only two options for dinner: a very small, limited buffet -- or an expensive restaurant where we had to wait 90 minutes for our food. Not convinient when you have toddlers.
Natalie, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The grounds outside had fun activities set up for children to do before the water park opened. There was a walking trail, yard games, a jumping pillow, and fire pits for night time.
Jason, 1-night family trip
Verified Expedia guest review

2/10 Poor

Attractions and restaurants were closed. Short staffed.
Victoria, 2-night family trip
Verified Expedia guest review

2/10 Poor

Horrible

From waiting 2 hours for the room, to being in the waterpark for 45 mins with limited attractions open due to short staffing on a holiday weekend,then the fire alarm goes off had to wait outside soaking wet for 30 minutes only to return back in and they close the water park, all food options were closed no staff, then the sent out emails saying arcade is open till 11 but closed at 10 due to staff not being aware they extended the hours. It was overcrowded and no supervision of children.
Amanda, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We went on Easter day and the property was clearly short staffed. The lazy river didn't open until 5pm, the Surfside grill was only open from 1:30-4pm- but food was served within a reasonable time. The poolside bar only had 1 bartender-- friendly and efficient!!! One of the 3 restaurants didn't open at all for dinner. The staff they did have were very accommodating and kind!! Overall it was a great trip, but be prepared with snacks/ drinks for your room! There is 3 far food restaurants and a Walmart within an 8 min drive from the property.
Emily, 1-night family trip
Verified Expedia guest review

8/10 Very good

Excelente lugar para la familia
Yesenia, 3-night family trip
Verified Expedia guest review