We booked this hotel in April to check in on July 3. When we arrived, a posted announcement was the first to inform us that the hotel had been closed by the health department on May 30. No one was at the motel to speak to, and hotels.com customer service was automated and completely useless.
We had to make a last minute search and booking for Independence Day weekend, that was more than twice the distance from our workplace and more expensive.
Now, we may have dodged a bullet (could have been bedbugs? Or black mold? Cockroaches?) but i really feel that the complete absence of customer service from both the Baymont by Windham St Charles and hotels.com was completely unacceptable.
The hotel was under construction, the outside of the property looked run down and unkept and our room had a mildew smell.
The only savings grace was the staff was very friendly and accommodating.
This hotel was not presented in the best light. Furniture was old and tattered. The breakfast was a lot of carbs. I went to breakfast all five days, and there was only mystery meat and sausage left on one of those days - no bacon.
I have stayed there before was good
The window leaked a little and the lady at desk was willing to move me but said we already unpacked. So it was ok. Very pleasant help
I needed an affordable hotel while I attended a nearby conference. The bed was very comfortable, but the property did need some upkeep. For example, the bathtub drained very slowly. While the free breakfast was good, the seating in the breakfast area was very worn. Given all this, the price was right, the location was perfect, I slept well, and I felt safe, so I would probably stay here again.