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Photo gallery for Lotte New York Palace

Lobby lounge
Exterior
City view
Plasma TV, pay movies
Lobby lounge
VIP Access

Lotte New York Palace

4.5 star property

Reviews

9.0 out of 10
Wonderful

About this property

Luxury hotel with spa, near 5th Avenue
  • Bar
  • Parking available
  • Pet-friendly
  • Connecting rooms available

Explore the area

Map
455 Madison Ave, New York, NY, 10022
  • 5th Avenue
    ‪3 min walk‬
  • St. Patrick's Cathedral
    ‪3 min walk‬
  • Radio City Music Hall
    ‪7 min walk‬
  • New York, NY (JRE-East 60th Street Heliport)
    ‪15 min drive‬
Fitness facility

Spa

The Palace Spa has some ways to help you decompress. The hotel's spa offers hot stone massages and in-room massages. Types of treatments available include body scrubs, body wraps, detox wraps, and facials. Other on-site facilities include a steam room.

What guests liked about the spa

The spa was exceptional, offering a wonderful oasis in the middle of the city with great services and a beautiful design.

At a glance

DONE

Hotel size

    • 909 rooms
    • Arranged over 55 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: 2 AM
    • Contactless check-in available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Babysitting*
    • Supervised childcare*
DONE

Pets

    • Pets allowed (dogs only, up to 25 lbs per pet)*
    • Service animals welcome
WIFI

Internet

    • WiFi and wired internet access in public areas*
    • WiFi and wired internet access in rooms*
LOCAL_PARKING

Parking

    • Secured covered onsite valet parking (USD 90 per day)
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Common areas

  • Wheelchair accessible (may have limitations)
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Utility fee: USD 28.69 per accommodation, per night

Optional extras

  • WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)
  • WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)
  • Wired internet access is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)
  • Wired internet access is available in public areas for USD 15.99 per stay (rates may vary)
  • Full breakfast is offered for an extra charge of approximately USD 24 to 100 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 100 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 149 per pet, per stay

Parking

  • Covered valet parking costs USD 90 per day

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the fitness facility without adult supervision

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and debit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Frequently asked questions

Does Lotte New York Palace offer free cancellation for a full refund?

Yes, Lotte New York Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Lotte New York Palace?

Yes, dogs are welcome, with a maximum weight of 25 lbs per pet. There's a charge of USD 149 per pet, per stay. Service animals are exempt from fees.

Is parking offered on site at Lotte New York Palace?

Yes. Valet parking costs USD 90 per day.

What are the check-in and check-out times at Lotte New York Palace?

Check-in start time: 4:00 PM; Check-in end time: 2 AM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at Lotte New York Palace?

No, this hotel doesn't have a casino, but Resorts World Casino (20-min drive) is nearby.

What is there to do at Lotte New York Palace and nearby?

Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and enjoy other amenities such as a steam room and spa services. Lotte New York Palace also has a garden.

Are there restaurants at or near Lotte New York Palace?

Yes, Gold Room offers American cuisine.

What's the area around Lotte New York Palace like?

Lotte New York Palace is in Manhattan, a short 3-minute walk from 51 St. Station and 3 minutes' walk from 5th Avenue. Travelers say the area is walkable and good for shopping.

Reviews

9.0 out of 10
Wonderful

Reviews

Reviews

10 out of 10 Exceptional

Great place to stay!