The Madison Washington DC, A Hilton Hotel, Washington

Amazing hotel a d well worth the money ..staff top notch friendly and very courteous

Amazing everything!

The room we obtained through hotels.com was quite bad (1401). It was an accessible room that was next to a mechanical room, so it was very loud 24/7. The room was not very clean. It was old and the bed uncomfortable. After a couple of nights we talked to the front desk and upgraded, for an extra fee, to a different room. We were told that the room we booked via hotels.com was the accessible room, and could not change without paying extra. The second room was so much better - clean, comfortable bed, and quiet. We were shocked at the difference in the quality of the rooms in the same hotel. I’m hesitant to book through hotels.com again because the hotel seems to allocate worse rooms, maybe because the prices are lower.

Excellent stay. Friendly staff

Nice location. Central. Staffs could be a bit friendlier

Excellent concierge. She went out of her way to suggest places for us to eat and visit. Conversely, we arrived at the hotel before 4:00 pm check in and were told we would have to pay $25.00 if we wanted our room early. Never in all my years has this ever happened to me. It was nothing more than an inappropriate cash grab given that there is no turn down or additional services offered. The hotel preferred to inconvenient its guests for no reason whatsoever. Because of this, I will never stay at this or any other Hilton Hotel again. Never stayed at a hotel that did not bend over backwards to allow an early check in when a guest arrives before posted checkin time. An embarrassment for a chain such as Hilton.

The hotel was in great shape, it seemed like it had been recently renovated but the name update was pretty cheap (you could still see where they had removed the "Loews" lettering). The staff was all pleasant and helpful--top notch. The mattress was a bit on the uncomfortable side but that would be one of my only criticisms. Other reviewers had indicated the hotel was well-located but we found it was kind of in "no man's land". Perhaps we missed something.

Checkin went fine and the person who helped me when I checked in was awesome. The room was much smaller than I expected and the pictures online weren’t a good depiction of what the rooms really look like and this was after I paid more to upgrade to a “better” room. My vehicle was valeted and ended up having a pipe leak on my vehicle destroying a detail I just had to my truck. I was told that the executive lounge would be accessible for breakfast and it wasn’t. I was told I could order food and have it delivered to my room and that wasn’t the case. I had to go down and get it, while on crutches.

We stay here every year fir business. It’s convenient, clean and comfortable. Staff very helpful and friendly

It was an amazing stay. The staff at the reception was extraordinary. Especially Helena and the manager (I forgot the name, he looks as an Asian). Both were very helpful in regard to some problems in regard to a very early room access and a cancellation for one night. I stayed for 3 nights and the big suite was perfect with a terrace. Only the woman at the breakfast-counter seems a bit like not loving her job. I never saw a smile and she had me not on the list for 3 days and every morning I had the same discussion with her. However, I will come back for sure, because this hotel made me feel welcome.