2/10 Poor
Oct 23, 2023
I did not receive a confirmation from Travelocity ... only a text message to create a calendar invite...I had the worst time trying to remember who I booked the hotel room through until your survey came up today. When I called the hotel to confirm a few days before, they did not have my reservation, and I had to re-book. Luckily they had space. The hotel changed names and is not a Holiday Inn Express. Its called 'Hotel Worcester' and ended up housing immigrants. There were 6 school buses blocking our car when it was time to leave. Overall, really poor. I just wish I had heard more about the reservation from Travelocity...they went silent - maybe because the name/franchise change???
Lisa
Verified Travelocity guest review