Hotel Carmen, Munich

I rated this hotel as average as there were a few things I was not happy about. I booked 2 non-smoking rooms to find out on the day of the arrival that my mum and my daughter were given a smoking room which smelled of cigarettes so they had to air the room every time they entered it. The lady at the reception insisted it was my fault as I had asked for twin room and they did not have any non-smoking room available. At any point I was given any notice of this issue and since the hotel was full on that day we were not able to swap for another room. I was also surprised to see that the washbasin in our bathroom was leaking since there was a hole in the pipe. We had to use a bin to collect the water to avoid floods on the floor. I would think that this type of leakage could have been found out by the cleaners and not wait for the guests to report it. Fortunately, the fix was provided the following day. I cannot fault the breakfast, there was a lot of choice and the serving staff was very attentive and polite. My complaint about guests smoking in a non-smoking section of the hotel was dealt with quickly so many thanks to the lady at the reception who acknowledged the issue. The room was clean and the bed comfortable enough. The only thing I would add is a kettle and teabags/coffee packets as that was something I was missing when we came back in the evening. Also was not impressed with noise coming from the kitchen as the room was located just above - you could hear every word ..

It is a very cute hotel, perfect for a city trip! You have everything you need, including a delicious breakfast! The location is also very good and the staff is nice and friendly!

Had a pleasant stay. Good location for Oktoberfest. The only downside was the smell of cigarette smoke in the room.

It was very warm, no airconditioning.

In a safe, suburban area and close to Harras U and S stations so easy access to all the city. Comfortable, well run hotel, not lavish but much better than basic. Room was smallish but with a high ceiling and the large bathroom with a wall length mirror compensated. Breakfast had a great mix of hot and cold meats and cereals. Not a hotel to linger in but a great base. Excellent value for money.

room was very small and the mini bar had no fridge in it, so warm drinks in there, rooms not very sound proof

The staff are extremely helpful ! We needed to stay an extra night, and the front desk was very helpful. Great breakfast!

Located very conveniently to the underground/suburban train station Harras. Breakfast was excellent, personnel friendly and good room service other than frequency of towel change. Rooms 401-425 are not accessible by elevator, so one must carry luggage through stairs. Overall very good, would stay there again

Hotel is quite old but ok for 1 or 2 nights. Room sufficient, TV and wlan. Breakfast is very nice !

Small but comfortable room for one person. Clean. White linen, good mattress. Short walk from u bahn and bus stop. Felt safe walking back to my hotel at night. Very good buffet breakfast.