The room we stayed in was very clean and it had a nice smell. The only thing that was a little annoying is that the mini refrigerator was making a constant noise. But other than that, it was a great place to stay.
The lobby was sweltering. Early July humidity made the lobby air heavy & sticky. It was obvious that the AC was broken. There was a lone fan behind the desk for the comfort of the staff, who were dripping with sweat while trying to reassure guests about the comfort of their stay.
The staff was not knowledgeable about basic issues, like how to program the thermostat or even how to find FOX NEWS on the TV. She didnât even know that Fox News is a major news network! When she attempted to call someone to help her with issues beyond her scope, she couldnât reach any support staff for assistance.
The King room was very basic. There was a chaise lounge thingy that was an awkward attempt at style. My husband & I have severe back issues, & sitting on the bed to watch TV was very uncomfortable. There was a large pretzel bite from someone elseâs stay that was left on the floor under the bed, too, which didnât inspire any confidence in the general cleanliness of the room.
There was poor air circulation in our room. We were cold when the fan was blowing, & hot when it wasnât. It was a vicious cycle all night long which didnât provide any rest.
If you are considering a stay at this Express hotel because it is affiliated with Holiday Inn, let me stop you right there. This is not the first-rate Holiday Inn of the past. Itâs a neglected stepchild, so to speak. Quality is not a word I would associate with this hotel. Donât waste your hard-earned money on a stay here.
The room is awful the washroom handle is rusted. All walls and ceilings are bubbly . Toilet get stuck. Flushing is not easy. Good thing is I only live there one night. Breakfast pancakes machine and juice machine are broken.
When we first walked in we were greeted by the desk ladies. That was nice! However the lobby was quite warm. As the lady said the air was not working well. However the room air was nice! Bathroom needs some updates with the look but it functioned as needed. The ceiling in that room needed some help too. Jetted tub worked well. Overall the room was ok! Breakfast was eh. Anthony was great! Loved his attitude! Was not a fan of the pancake machine. The cold juice dispenser was running warm so they kept juice in the fridge. Everything was just ok! Checking out was easy!
The room wasnât ready. We were on a non-smoking floor and all we kept smelling in our room was weed smell. They did come and spray some stuff but it still shouldnât have happened. Breakfast was bad they knew the size crowd they were gonna have and should have been more prepared. A lot of the stuff was not filled so we had very little to pick from for breakfast. Front desk people were very courteous.
Great continental breakfast and comfortable beds. Clean. Small television and ABSOLUTELY THE SMALLEST SHORTEST TOILET I have ever seen. It made the stay difficult for 4 senior women, one of whom needs a cane and struggles with mobility. Time for an UPGRADE!!
Clean, Accessible. My only complaint was kids running up and down the hallways until midnight and booking for 4 people but only getting 3 towels in our room.