DoubleTree by Hilton Cincinnati Airport, Florence

This property was selected due to proximity to airport. Exactly as described

Because of an unexpected snow storm my daughter was delayed and the roads were terrible. I was grateful to be able to get a room. The front seat was extremely helpful and friendly. In my room it was cold and heat was not working. I called front desk and they said maintenance would be coming up. About 20 minutes later around 2am a man came. Did not speak to me. Finally said he was sorry if he was “ stand off-ish”. He obviously was having a hard time figuring out the problem so I told him I’d be okay for the night. He then said okay because he’d have to take the whole thing apart. At that point I was uncomfortable and tired so just wanted him to leave it and it was clear that’s what he wanted too. He told me to bundle up and I said I didn’t have much since I didn’t plan on being there and he said “I didn’t plan on being here either”. I felt uncomfortable and just the situation was very rude and unprofessional. The only other thing was the parking lot had not been plowed at all but I can understand the storm might have surprised everyone. The room other than being cold was nice and the staff at the front were great. Would stay again if I needed to.

the man at the desk at night was nice but didn’t seem too knowledgeable but the man in the morning was rude. the worst part of the stay was the toilet that ran all night, it made it very difficult to sleep. The beds were comfy but keep in mind there is no fridge or microwave in the room

All staff where rude. Check in was stupid , he wouldn’t let us talk. He cut us off several times. Seemed to me that he wasn’t enjoying his night job! GO home , you are not fit for the public!! kindness is your friend!!!! The room was ok, how ever sink and tub wouldn’t drain. Somehow I think you people already are aware of this! If not whomever is cleaning needs to tell you unless again you just say noted!!!! Checking out , your staff are laying on chairs watching TV. It is more important fir them to finish watching them getting up. Also I never got a receipt! I said are you going to send or email our receipt? Oh sure, never got it BUT I got charged twice ( interesting right) SO I have no words. Maybe you need to get people WHO want to work they train pretty fast. Good Luck

Nice place. Staff was very helpfull.

The room was very nice. Top floor! However the shower did not drain and the pillows were small and uncomfortable.. otherwise it was very nice. They pulled a fridge into our room before we got there. Very nice staff!!

Always have a good time every year that I patronize your establishment

The beds are not comfortable at all. The walls are paper thin and could hear everything going on outside the door. There was no onsite place to eat. Way overpriced for what we received.

There was a mouse in my room and cleanliness must not have been on the agenda that day.