St. Louis Lambert Intl. Airport (STL) - 11 min drive
St. Louis, MO (SUS-Spirit of St. Louis) - 21 min drive
Kirkwood Station - 22 min drive
Restaurants
Texas Roadhouse - 5 min walk
McDonald's - 4 min walk
Cracker Barrel - 15 min walk
Amerisports Bar & Grill - 12 min walk
Buffalo Wild Wings - 9 min walk
About this property
Best Western Plus The Charles Hotel
Best Western Plus The Charles Hotel puts you just a 5-minute drive from Ameristar Casino St. Charles and Hollywood Casino Amphitheatre. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Dennys, which serves American cuisine and is open for breakfast, lunch, and dinner. A fitness center and a terrace are offered, and in-room conveniences include refrigerators and microwaves. The helpful staff and breakfast get great marks from fellow travelers.
Languages
English, Spanish
At a glance
Hotel size
133 rooms
Arranged over 8 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 3:00 AM
Express check-in available
Early check-in subject to availability
Minimum check-in age: 21
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
No cribs (infant beds)
Pets
Pets allowed*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite RV/bus/truck parking
Wheelchair-accessible parking and van parking on site
Electric vehicle charging point on site
Onsite parking includes off-street options
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
Coffee/tea in a common area
Barbecue grills
Working away
Business center
Meeting rooms
Conference space
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Facilities
Garden
Picnic area
Terrace
Fireplace in lobby
Television in common areas
Fitness center
An indoor pool
Banquet hall
Firepit
Outdoor furniture
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Visual alarms in hallways
Closed captioned TV
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
32-inch LCD TV
Premium cable channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Premium bedding
Pillowtop mattress
Rollaway/extra bed (surcharge)
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Shower/tub combination
Designer toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free weekday newspapers
Free WiFi
Free local calls
Food and drink
Refrigerator
Microwave
More
Daily housekeeping
In-room safe
Special features
Dining
Dennys - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.
Fees & policies
Children & extra beds
Rollaway beds are available for USD 10.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 25 per pet, per night
Policies
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Best Western Plus Charles
Best Western Plus Charles Hotel
Best Western Plus The Charles
Best Western Plus The Charles Hotel Hotel
Best Western Plus The Charles Hotel St. Charles
Best Western Plus The Charles Hotel Hotel St. Charles
Frequently asked questions
Is there a pool at Best Western Plus The Charles Hotel?
Yes, there's an indoor pool.
Are pets allowed at Best Western Plus The Charles Hotel?
Yes, pets are welcome. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Best Western Plus The Charles Hotel?
Yes, there's free self parking. Free RV/bus/truck parking and electric vehicle charging are available.
What are the check-in and check-out times at Best Western Plus The Charles Hotel?
Check-in start time: 3 PM; Check-in end time: 3:00 AM. Check-out time is 11 AM. Express check-in is available.
Is there an onsite casino at Best Western Plus The Charles Hotel?
No, this hotel doesn't have a casino, but Ameristar Casino St. Charles (10-min walk) and Hollywood Casino (7-min drive) are both nearby.
What is there to do at Best Western Plus The Charles Hotel and nearby?
Best Western Plus The Charles Hotel has an indoor pool and a fitness center, as well as a picnic area and a garden.
What's the area around Best Western Plus The Charles Hotel like?
Best Western Plus The Charles Hotel is located by the river, a short 10-minute walk from Ameristar Casino St. Charles and 11 minutes' walk from Historic Main Street. Travelers give top marks for the hotel's prime location.
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Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Very good
21 Feb 2025
Needs to brush up on Service Dog Laws
Staff needs training in service dog laws. I was told at check-in that service dogs are considered pets and that all pets have to stay on 5th floor. They did let us stay even though there was no 5th floor rooms. Lots of people with service dogs also have mobility issues and 5th floor may not be great for them.
Heidi
Heidi, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
13 Feb 2025
Arron
Arron, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 Feb 2025
Highly recommended!
This hotel had good reviews and it's a Best Western so our expectations were high before we arrived. The hotel and our stay certainly met those expectations. Check-in was easy and the front desk person pleasant and helpful. Our room was clean in all the important areas although there was a fair amount of dust on the back of the TV. We always find having a fridge and microwave a helpful addition. The bed was comfortable and the room quiet, and heating & air easy to adjust. The breakfast buffet was very good with a wide selection of choices from cooked food to cereal, pastries, and yogurt. All the staff we encountered were friendly and helpful.
The room was cold when we arrived - AC was running on an already cold day. The fragance from room cleaning was a bit of a challenge since I have a lung condition. This was resolved by leaving the bathroom fan running for the duration of our stay. The review asked us to score on the environmental side of things; it was good to see large wall mounted shower gel, shampoo etc but unfortunatley, the usual amount of plastic one-time-use utensils.
My wife and I recommend this hotel and will stay here again when in this area.
Mark
Mark, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Feb 2025
Carl
Carl, 3-night trip
Verified Hotels.com guest review
6/10 Good
9 Feb 2025
Bathroom has some mold in cracks and corners of the bathtub/shower
Eric W
Eric W, 8-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Feb 2025
Great night stay
The front desk guy who checked us in was amazing! Told us places to enjoy a nice dinner and was just so kind. Only downside was when we came in a guy was smoking and we had to walk through it which as a non smoker is gross and disrespectful. No fault of the hotel though.
Stacey
Stacey, 1-night trip
Verified Hotels.com guest review
4/10 Fair
6 Feb 2025
Doesnt live up to its st charles address
This hotel needs to be fully renovated. Smells musty under an antiseptic odor. Everything looks tired and mismatched. The location is great however and the hot water was plentiful.
Janice
Janice, 1-night trip
Verified Hotels.com guest review
6/10 Good
3 Feb 2025
Overall Clean Hotel
Upon check in, James greeted us. He was very friendly and outgoing. We got to our room and it smelled like it was smoked in. We called the front desk and James went above and beyond to get us a different room. The second room was clean. The toilet, however, was very close to the floor. It was difficult to stand up from it. It would have been fine for a very short person or a child but not an average adult. The desk was broken in 2 places. There was also a dirty wash cloth left in the shower.
Verified traveller
2-night trip
Verified Hotels.com guest review
8/10 Very good
2 Feb 2025
Very Clean
The hotel was very clean. The room was spacious but the bathroom was very poorly constructed. Very small and very little water pressure. There were several options on the breakfast buffet and it was very good. The pool opens at 5am which was nice.
Christy
Christy, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Feb 2025
Affordable, clean, and great location
Clean room, helpful and nice staff
Danielle
Danielle, 1-night trip
Verified Hotels.com guest review
8/10 Very good
22 Jan 2025
Matthew
Matthew, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 Jan 2025
Ronnie
Ronnie, 1-night trip
Verified Hotels.com guest review
6/10 Good
19 Jan 2025
Jeff
Jeff, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 Jan 2025
RaChelle
RaChelle, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Jan 2025
Great room for decent price
Everything was great from the time we walked through the door, to the comfort of the bed and pillows to the breakfast! I still give this hotel a 5 star even though two small things, one the water pressure was very low, and I think it was the kitchen manager but she was a little rude
Angela
Angela, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Jan 2025
Staff was very friendly and knowledgeable fast check in explained everything room was very clean
Richard
Richard, 1-night trip
Verified Hotels.com guest review
6/10 Good
29 Dec 2024
Just ok
The room was just ok, felt a little run down and dingy. The coffee was horrible, so much so we opted to eat breakfast elsewhere despite the free breakfast. Check in was easy and the staff was courteous.
Linda
Linda, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 Dec 2024
Vacation
Great friendly staff. Great central location for visiting my family. Great breakfast.
Verified traveller
8-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 Dec 2024
St charles
Great hotel near historic St Charles. Easy off/on freeway. Lots of shopping and dining around.
Donna
Donna, 1-night trip
Verified Hotels.com guest review
6/10 Good
15 Dec 2024
overall good stay
the room was clean. the last night the TV stopped working. found out later the surge protector failed as the desk lamp use out also.
Mark
Mark, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
5 Dec 2024
Katlin
Katlin, 2-night trip
Verified Hotels.com guest review
8/10 Very good
1 Dec 2024
Ronald
Ronald, 1-night trip
Verified Hotels.com guest review
8/10 Very good
25 Nov 2024
RON
RON, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 Nov 2024
Timothy
Timothy, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 Nov 2024
Hotel was convenient for our needs and plenty of choices for dining close by.