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Cancun Bay Resort - All Inclusive

Photo gallery for Cancun Bay Resort - All Inclusive

Exterior
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, sun loungers

Overview of Cancun Bay Resort - All Inclusive

Cancun Bay Resort - All Inclusive

3.5 star property
Zona Hotelera beachfront aparthotel with 4 restaurants and beach bar

7.8/10 Good

1,163 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is CA $295
Price available on 03/10/2023
Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Puerto Cancun Marina Town Center - 2 min drive
  • Playa Tortugas - 2 min drive
  • Langosta Beach - 6 min drive
  • Plaza Las Americas - 7 min drive
  • Tortuga Beach - 8 min drive
  • Ultramar Ferry Puerto Juárez - 12 min drive
  • Cancun Convention Center - 15 min drive
  • La Isla Shopping Mall - 16 min drive
  • Cancun Mall - 20 min drive
  • Iberostar Cancun Golf Course - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 35 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Carnitas Michoacan - 6 min walk
  • La Trattoria - 17 min walk
  • La Dolce Vita - 3 min drive
  • La Playita Restaurante Bar Cancun - 4 min drive
  • Luna Rossa - 4 min drive
Map

About this property

Cancun Bay Resort - All Inclusive

At Cancun Bay Resort - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and volleyball, plus activities like snorkeling, surfing/body boarding, and parasailing are nearby. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials, and aromatherapy. El Faisan, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 2 bars/lounges and a beach bar, and apartments offer balconies or patios and LCD TVs. Fellow travelers like the pool and helpful staff.

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Property is kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - noon
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 5 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Beach umbrellas
  • Beach sun loungers
  • Beach massages
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Spa tub
  • Massages
  • Spa services
  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • Body treatments
  • Couples treatment room(s)
  • Swedish massages
  • Sports massage
  • Deep-tissue massages
  • Thai massages
  • Hot stone massages

Internet

  • Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV, bus, and truck parking on site
  • Wheelchair-accessible parking available
  • Limited onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Family friendly

  • Children stay free (see details)
  • Children's pool
  • Playground
  • Babysitting (surcharge)

Restaurants on site

  • El Faisan
  • Sushi Bar
  • Pina Colada
  • Trattoria
  • Jacuzzi Bar

Food and drink

  • Free tea bags/instant coffee

Dining

  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Manager's reception (free)
  • Minibar
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Hair dryer (on request)
  • Towels provided
  • Free toiletries
  • Eco-friendly toiletries

Living spaces

  • Library

Entertainment

  • LCD TV with cable service
  • Pool or billiards table
  • Arcade/game room
  • TV in a common area

Outdoor areas

  • Terrace
  • Balcony or patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Conference center (1970 square feet of space)

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Soundproofing
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchairs available on site
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Local maps
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk

Location highlights

  • Near the sea
  • On the bay
  • On the waterfront
  • Near the boardwalk
  • Next to a golf course

Things to do

  • 18 holes of golf
  • Fitness center
  • Volleyball on site
  • Beach volleyball on site
  • Yoga classes on site
  • Parasailing nearby
  • Surfing/body boarding nearby
  • Snorkeling nearby
  • Kayaking nearby
  • Golf lessons nearby
  • Jet skiing nearby
  • Ecotours nearby
  • Boat tours nearby
  • Windsurfing nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards

General

  • 132 rooms
  • 3 floors
  • 5 buildings
  • Built in 1978
  • Beaux Arts architecture

Special features

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Sushi Bar - This sushi bar is located by the pool and specializes in sushi. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.
Pina Colada - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Trattoria - This poolside restaurant specializes in Italian cuisine and serves dinner only. Open select days.
Jacuzzi Bar - This bar is located by the pool. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 3.85 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of USD 10 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • RV/bus/truck parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa tub
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort
Cancun Bay Inclusive Cancun
Cancun Bay Resort All Inclusive
Cancun Bay Resort - All Inclusive Cancun

Frequently asked questions

Does Cancun Bay Resort - All Inclusive offer free cancellation for a full refund?
Yes, Cancun Bay Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Cancun Bay Resort - All Inclusive?
As of 8 Feb 2023, prices found for a 1-night stay for 2 adults at Cancun Bay Resort - All Inclusive on 10 Mar 2023 start from CA $295, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Cancun Bay Resort - All Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Cancun Bay Resort - All Inclusive?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Cancun Bay Resort - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Cancun Bay Resort - All Inclusive?
Yes, there's free self parking. Parking spots may be limited. RV/bus/truck parking is available.
Is airport shuttle service offered by Cancun Bay Resort - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Cancun Bay Resort - All Inclusive?
You can check in from 3:00 PM - noon. Check-out time is noon. Late check-out is available for a charge of USD 10 (subject to availability).
What is there to do at Cancun Bay Resort - All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes volleyball and yoga. Relax in the spa tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Cancun Bay Resort - All Inclusive also has a fitness center and spa services, as well as an arcade and a garden.
Are there restaurants at or near Cancun Bay Resort - All Inclusive?
Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include Carnitas Michoacan (6-min walk), La Trattoria (2.1 mi), and La Dolce Vita (2.2 mi).
Does Cancun Bay Resort - All Inclusive have any outdoor private spaces?
Yes, each apartment features a balcony or patio.
What's the area around Cancun Bay Resort - All Inclusive like?
Cancun Bay Resort - All Inclusive is located on the waterfront in Zona Hotelera, a short 11-minute walk from Escenica Tower and 3 minutes' walk from Las Perlas Beach. Travelers say this aparthotel is in a good location.

Reviews

7.8

Good

8.5/10

Cleanliness

8.5/10

Staff & service

7.6/10

Amenities

7.9/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Very good

не буду писать мне лень
Zaika, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Dalita, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Absolutely love this place. Employees were very nice, polite and helpful
Sandra Patricia, 4-night family trip
Verified Expedia guest review

8/10 Very good

john, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Layout of hotel was nice
Brian, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

I like great customer service and I like view of the ocean.
Salvador, 5-night romance trip
Verified Expedia guest review

8/10 Very good

We had a great stay. All employee are very nice and helpful. They all provide very good services. The quality of the food is basically what you pay for. It is good ,however they should have more varieties. The sushi is really good at the sushi bar. This hotel I would say is more family oriented. If you plan to go with your family is a good resort to stay in . Overall my family and I are very satisfied with our stay.
Kayla Marie, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel and great location. People were very nice and helpful.
Catalina, 7-night romance trip
Verified Orbitz guest review

6/10 Good

Old definitely needs a upgrade , food is bland… what makes the difference was the stuff , fun to be around , very helpful, friendly, I would go back just for them !
Luciana F, 6-night family trip
Verified Orbitz guest review

6/10 Good

Tobias, 7-night trip
Verified Travelocity guest review