Fairmont El San Juan Hotel

5.0 star property
Beachfront resort with spa, near Isla Verde Beach

Choose dates to view prices

Photo gallery for Fairmont El San Juan Hotel

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes
7 bars/lounges, lobby lounge, wine bar
Casita, Suite, 1 King Bed, Terrace, Oceanfront | Terrace/patio
Villa, 1 King Bed, Balcony, Ocean View
Sports facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Casino
  • Connecting rooms available
  • Pet-friendly
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Casino
  • 6 restaurants and 7 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Nightclub
  • Breakfast available
  • 2 outdoor tennis courts
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Espresso maker
  • Blackout drapes/curtains
The current price is CA $717
CA $963 total
includes taxes & fees
Apr 1 - Apr 2

Room options

Available filters for rooms
Showing 35 of 35 rooms

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Separate bedroom
Blackout drapes/curtains
  • 191 sq m
  • Sleeps 4
  • 1 King Bed

Signature Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed, Patio

Highlights

Deck/patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 57 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Patio

Highlights

Patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Accessible, Ocean View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 128 sq m
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Signature Room, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Terrace, Beachside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Sofa bed - double
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Balcony, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Bungalow, 1 King Bed, Terrace

Highlights

Patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Terrace, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Terrace, Beachside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Sofa bed - double
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Balcony, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Sofa bed - double
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Terrace, Poolside

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (Parlor, 1 King bed)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Terrace (Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Sofa bed - double
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed
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About the area

Map
6063 Isla Verde Avenue, Carolina, 00979

What's nearby

  • Isla Verde Beach - 1 min walk - 0.0 km
  • Carolina Beach - 9 min walk - 0.8 km
  • Balneario de Carolina - 6 min drive - 1.9 km
  • Plaza las Americas - 9 min drive - 9.4 km
  • Puerto Rico Convention Center - 10 min drive - 9.5 km

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 17 min drive

Restaurants

  • ‪Mi Casita Restaurant - ‬4 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬2 min walk
  • ‪24 Market Place - ‬4 min walk
  • ‪La Bodeguita - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬2 min walk

About this property

Fairmont El San Juan Hotel

At Fairmont El San Juan Hotel, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be just steps from Isla Verde Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and aromatherapy. Serving Caribbean cuisine, Caña is one of 6 restaurants and 7 bars/lounges. Other highlights at this eco-certified resort include a casino, a nightclub, and a poolside bar. Fellow travelers love the pool and helpful staff.

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 388 units
    • Arranged over 9 floors

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)

Parking

    • Secured onsite self parking (USD 27.85 per day; includes in/out privileges)
    • Secured onsite valet parking (USD 33.45 per day; includes in/out privileges)

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 6 restaurants
  • 7 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children's menu

What to do

  • On the beach
  • Beach club (surcharge)
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Concerts/live shows
  • Evening entertainment
  • Shopping
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • 3 meeting rooms
  • Conference space (40000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 4 buildings/towers
  • Built in 1958
  • ATM/banking
  • Fitness center
  • 4 outdoor pools
  • Designer stores on site
  • Casino
  • Full-service spa
  • Nightclub
  • 14 casino gaming tables
  • 298 casino slot machines
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 80% lighting from LEDs
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Traditional architecture

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Visual alarms in hallways
  • Sign language-capable staff
  • Lowered electrical outlets in bathroom
  • Grab bar in bathtub
  • Grab bar in shower
  • Accessible bathtub
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Espresso maker

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Pillowtop mattress
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi (speed of 25+ Mbps)
  • Free local calls

Food and drink

  • Champagne service
  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Restaurant dining guide
STAR_OUTLINE

Special features

Spa

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Caña - This restaurant specializes in Caribbean cuisine. Guests can enjoy drinks at the bar.
El Bistro - This coffee shop serves breakfast and light fare. Open daily.
Chandelier Bar - This lobby lounge serves light fare only. Open daily.
Wine Bar - Onsite wine bar. Open daily.
El San Juan Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: 21 percent of room rate
  • Resort fee inclusions:
    • Additional inclusions
    • Beach access
    • Beach towels
    • Fitness center access
    • Health club access
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Phone calls (may be limited)
    • Pool access

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 41.74 for adults and USD 20.33 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 50.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Parking

  • Secured self parking costs USD 27.85 per day with in/out privileges
  • Secured valet parking costs USD 33.45 per day with in/out privileges

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

Also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

Does Fairmont El San Juan Hotel offer free cancellation for a full refund?

Yes, Fairmont El San Juan Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Fairmont El San Juan Hotel?

Yes, there are 4 outdoor pools.

Are pets allowed at Fairmont El San Juan Hotel?

Yes, pets are welcome. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Fairmont El San Juan Hotel?

Yes. Self parking costs USD 27.85 per day. Valet parking costs USD 33.45 per day.

What are the check-in and check-out times at Fairmont El San Juan Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.

Is there an onsite casino at Fairmont El San Juan Hotel?

Yes, the 15000 square-foot casino features 298 slot machines and 14 gaming tables.

What is there to do at Fairmont El San Juan Hotel and nearby?

Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes fitness classes, volleyball, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Fairmont El San Juan Hotel also has 7 bars and a casino, as well as a nightclub and a fitness center.

Are there restaurants at or near Fairmont El San Juan Hotel?

Yes, there are 6 onsite restaurants, featuring beachfront dining and Caribbean cuisine.

What's the area around Fairmont El San Juan Hotel like?

Fairmont El San Juan Hotel is in Isla Verde, a short 1-minute walk from Isla Verde Beach and 9 minutes' walk from Carolina Beach. Travelers say the area is walkable and good for shopping.

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Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Beth, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great choice for family or couples
With a pool and beach and multiple restaurants and great staff it’s an excellent choice. As close to “all inclusive” idea as one can get and very close to airport
Marc, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Beautiful grounds, lobby and beach, dreadful room
I had high expectations for my stay during NYE week with my family. We traveled with three other families. While the grounds are very nice including the pool and beach area as well as the main lobby area, the room quality was terrible, on par with a cheap roadside motel. When we arrived in the room, the bathroom vanity was broken and laying halfway on floor, the wardrobe door was dangling on two hinges (3 were broken), the two main USB outlets were broken and not functional and loosely hanging on the wall and the window was so tarnished that you couldn't really see out of it. The quality of the mattress and bedding was dreadful. When I complained to the front desk, they screwed the vanity back on after two days but that's all they could do. When I checked out, the attendant was not friendly and didn't even ask how our stay was. For a Fairmont and an average of $1k a night, we expected much more.
Kimberly, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Adrixa, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

20th wedding anniversary
The hotel is beautiful and in a great location. The staff were very friendly and the whole place offered so much. We throughly enjoyed our stay!
Hersel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amy, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Natalie, 1-night trip
Verified Expedia guest review

8/10 Very good

Beautiful property and hotel. Staff especially bartenders were very friendly. Food in the restaurants and even by the pools was very good. Chose a pool view villa but it was tucked in a corner with absolutely no view but a tree and a wall, but I guess someone had to get this room. The short staffing of the cleaners was an issue at check in, tried to get an early check in as we arrived just after 11am, but was not able to get into the room until after 5pm, which was an inconvenience coming from up north on a redeye flight. The staff brushed this off to be normal and not a big deal, but it’s not fun having to change and get ready in lobby bathrooms. We then had small inconveniences like no towels after they would clean the room. Overall, it was a nice stay for an extended weekend.
Frank T, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved to stay at Fermont, will come back again soon for vacation.
Thuy, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

This was my second time at this property and both experiences were awesome. The hotel has changed owners between the two visits and I found an even better experience this most recent trip. The beach is fantastic, one of the best in the area. Very relaxing weekend in Puerto Rico! Staff were all very helpful and genuinely caring.
Heather, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Wash Cloth
Roosevelt, 2-night romance trip
Verified Expedia guest review

6/10 Good

Limited dining, dark dining areas, unfriendly staff
Lindsey, 5-night romance trip
Verified Expedia guest review

6/10 Good

Nicest hotel in the area, but not 5 stars. Great pool vibe, night time bars and music and the club in the hotel. Location on the beach was lovely. Front desk service lacking due to unfriendliness, lack of help, and getting service when checking in and out. And no 5 star amenities like robes and slippers, slow service in general. Good stay but 4 stars at best.
Christian, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

It was a nice getaway from our busy lives.
Rhonda, 3-night romance trip
Verified Orbitz guest review

6/10 Good

Pools and Beach location are excellent and you may run into a celebrity! Late checkout is overpriced.
CARLO, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Michael W, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Enjoy the stay at El SanJuan Hotel.
Yajaira, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Quelcia, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent restaurant options, great staff, excellent customer service with many entertainment options for the whole family
Ivy, 3-night family trip
Verified Expedia guest review

4/10 Fair

Taylor R, 5-night trip
Verified Expedia guest review

8/10 Very good

Randy, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Leonardo, 4-night trip
Verified Expedia guest review

8/10 Very good

Property was great! It has everything you need from great shopping, great cocktails, and all restaurants are delicious. Casino was also really fun!
Jessica, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Shirley, 1-night trip
Verified Expedia guest review