Amazing staff in every way. Just very in need of touch upâs and cleaning. Our room was a pet friendly room and smelled so bad we almost couldnât handle it. We roughed it out for the price, but that with the full timers living there was enough where we wouldnât recommend unless a quick pass through.
This place is nasty. People are living here. When we came into check in there was someone in the lobby in a bathrobe and calling the front desk clerk by first name. Then had another set of meth heads walk in while we were still trying to get checked in.
Big bug running around on the ground. Got up to the room and it smelled like a repossessed home with mold and water damage.
Check-in was easy and quick. The hotel has been refurbished. Unfortunately, a fire broke out in the laundry area, so those needing to wash clothes were unable to do so during my weekend stay. The elevator kept us inside for a bit longer than I expected. Thankfully, it opened about 45 seconds later than it should have. The hotel was clean and had a wide selection of television stations (both local and premium) to watch. The hotel is also conveniently located near the interstate and numerous restaurants, gas stations, and eateries. Excellent location!
A really good, quiet location in a car dealership/office building area. The room was clean, but needs a little attention - sporadic dishes in the cabinets, missing towel rails, flaky textured ceiling. Overall, really good hotel.
I had a fantastic stay! The room was comfortable the staff were incredibly friendly. Didnât know about $200 deposit for locals until I got to hotel, knew about the $100 that is posted on hotels.com.
Review will be edited depending on whether my deposit is returned or not.
Although this is a pet-friendly hotel, the condition and the cleanliness of this place was not good. Particularly, the carpeting throughout the hallway floors and room look dated and retained an odor, especially on the first floor near the elevator. The tub in the did not look very clean either. Also, the air conditioning unit look dated and there was a mildew smell near the unit. The only positive was the convenience of the location. Otherwise, the entire building needs to be renovated
The property itself seemed adequate, but after having paid in advance I was NOT ALLOWED to check into the room Id paid for. I had my credit card with me, a valid TaN license, and even a passport, as well as my confirmation info. But I was denied my room and out my money because the credit card (that I had already used to pay) had a relative's name on it.
This was the shabbiest Sonesta Suites weâve stayed in and has made me reconsider booking at the chain again. The front desk clerk was kind and professional and the bed was comfortable. Other than that, our stay was disappointing. The hallways were dingy and hadnât been vacuumed recently. Carpets are stained. The elevator had a terrible odor and the floor was dirty. Our room was shabby, in need of plastering and painting, and poorly lit. We checked out a day early.
I called to confirm my appointment, since I was driving in from Memphis, which is almost 6 hours away. I got the run around and hung up on about 4 times. Finally, I called Hotels.com and a young lady helped me out and got it sorted out in short order. The hotel was not great. There were probably 15 commercial fans on the ground floor drying something...
Overall, my stay was fine. I really enjoyed the rooms having a full-size refrigerator a cooktop, a microwave and a dishwasher as well as plates, utensils, and cookware so if I had chosen, I could have cooked in the room though I only use the microwave and refrigerator. The refrigerator did have an icemaker which I was very pleased with. But the room had previously been smoked in even though there were signs up everywhere saying smoking was not allowed, and there would be monetary charges or some sort of consequence for smoking I canât recall exactly. As a non-smoker and someone who does not care in the slightest for the smell of cigarette smoke, I did not enjoy that aspect of my room. The room was not the cleanest I had ever stayed in, but it did seem to be clean in the important parts, the bathroom, the bed, and the kitchen area. It was just some of the Door jams and such had a lot of built up dust. I also think the carpet couldâve been cleaner. The staff were very polite. It was well located for my needs. The convenience of the kitchen would be good for many people. I only stayed two nights and overall it was perfectly average. It was a good price and fit my needs the smoke smell was the thing I was at least happy about. Another thing I didnât know about before going there was they charge a $100 deposit for anyone further away from the hotel than 50 miles. Anyone closer than 50 miles has to pay $200 for a deposit fee. You should get it back so long as the room is clean.