2/10 Poor
Mar 31, 2025
Terrible experience
We had driven over 12 hours and couldn't check in at 4 pm. We had to wait 2 hours, and that's unacceptable. Once we get into the room and prepare to shower, there aren't enough towels and clothes for five people. That's the amount of guests that I had said were coming. There also wasn't any extra linens for the sofa sleeper. It took over an hour to receive linens. I sent my husband to get linens because it was talking too long. By the time we received our linens, we were asleep. At 8 pm, we were disturbed by a knock at the door with the linens. There was nothing but excuse after excuse. When you pay these prices for room, you don't expect this ttpe of service.
Angela
Angela, 1-night trip
Verified Hotels.com guest review