if you are sitting on the toilet in the hotel room you can see black mold along the bottom edge of the shower and if you look under the edge of the sink where it meets the counter is black mold
My staying have to end one day early
When I arrived they have to look my reservation on different ways to find it.. They hold and extra $50 until they total payment process. Which wasn't mention during the reservation.. My payment process was done at the hotel location. The duty front clerk told me that she can't do anything to adjust the payment. That she will let the manager about it and will contact me. Never happen. That's why I contacted you guys. Unfortunately this franchise took advantage not only to pocket money for a service day not provided, but also put an extra amount of $50 on hold of my card. There was no manager on duty to speak with. Also your customer service person attentented to contact them several times without results
Please dont let this type of business damaged others with situations like mine.
V/R
Jose A Santini.
The hotel itself is fine, but the walls and floors are paper thin and the guests gave us a really hard time with letting their children run and clearly disregarding the other guests. Our first night of vacation was terrible and we were all very tired the next morning and miserable because we had to call six times to get the guests to stop being so noisy. I will sing the praises of the employees because they dealt with it after the last time that we called and ask the people to leave because they clearly had no regard for the time. It made our vacation start out very difficult with cranky untested children when the whole point was to be rested on time to get to our destination. I wonât take my chances and stay here again not because customer service was not OK but because of the issues with sound in this hotel. We stayed here back in February and I had forgotten how badly we struggled last time.
Nice place to stay! Came in for Rockville. Close to Daytona International Speedway but not so close that we had to put up with traffic. Close to food and the cute, quaint little downtown area of DeLand. The hotel was quiet except for a very heavy footed person above us. But, even that was tolerable. Clean, nice staff and decent breakfast options. Would stay here again