Courtyard chain has been a preferred hotel for my stays in Johannesburg.
While the location of their properties which I has stayed multiple times (Sandton & Rosebank) is very good, rooms are very spacious, the staff is very courteous the biggest let down over my past 2/3 stays has been downgrade of their rooms in terms of furniture, maintenance, look and feel. They are dated and need a major upgrade.
While room design is dates, Pre-Covid I seldom found broken door handles, Iron, pantry items, etc.
There is an Urgent need to upgrade else they will lose a loyal customer.
Really great room
Food and drink service excellent⊠albeit a bit slow
Pool looked lovely and clean, we didnât go in as it was too chilly but June is their winter
Rooms are excellent, mum and dad with an 8 year old and the set up was perfect!
These are not hotel rooms⊠these are apartments so 2 separate bedrooms both with Ensuite and one with a bath it was great for us! Felt very safe, all area was gated and secure and all drivers scanned and sign in for Ubers etc
Upside: Spacious rooms. Good breakfast. Internet worked fine. Easy walking distance to shops, restaurants. Free parking.
Downside: No water to shower last day, not even to flush toilet! Bed was quite hard, so quite uncomfortable
I have been staying at Courtyard Hotels in South Africa for many years and have been a loyal customer since 2014.
However, this time around I found that the standards have gone down. The rooms need upgrade as they are dated, many things do not function properly or are damaged.
The TV offers very limited options and I did have some time as I was at the hotel on the weekend.
Unless a substantial upgrade is not done, I will not be staying with Courtyard hotels in the future