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Candlewood Suites West Springfield, an IHG Hotel, West Springfield
West Springfield hotel with indoor pool and 24-hour fitness
- Free WiFi and free parking
- Collect stamps
- Price Guarantee
From
$161 CAD
Price available on 11 Oct. 2021Restrictions related to your trip
COVID-19 restrictions. See detailsOpens in a new window
572 Riverdale St, West Springfield, 01089, MA, United States of America
8.4.Very Good.100 verified Hotels.com guest reviews
The charge for dogs was high. Room is only cleaned once a week.
Feb. 19, 2020
Friendly and quiet . We had a suite came w full frig, utensils, plates , cups, stove!…
Sep. 18, 2021
Official standards
This property advises that it adheres to Clean Promise (IHG) cleaning and disinfection practices.
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- Protective clothing is available to guests
- Masks are available to guests
- Gloves are available to guests
- Guests are provided with free hand sanitizer
Guests rated location
Easy parking19 positive mentions
Convenient18 positive mentions
Quiet12 positive mentions
Safe12 positive mentions
Dining options11 positive mentions
- Free parking
- Pool
- Free WiFi
- Pet-friendly
- Gym
- Kitchen
Property highlights
Main amenities
- 71 guestrooms
- Housekeeping on weekdays
- Indoor pool
- Coffee shop/café
- 24-hour fitness center
- 24-hour business center
For families
- Kitchen
- Cookware, dishware, and utensils
- Stovetop
- Microwave
- Refrigerator
- Connecting/adjoining rooms available
What’s around
- Josiah Day House - 25 min walk
- Westfield River - 36 min walk
- Eastern States Exposition - 2.7 mi / 4.3 km
- Mercy Hospital - 3 mi / 4.9 km
- Baystate Medical Center - 2.9 mi / 4.7 km
- MassMutual Center - 3 mi / 4.9 km
The following facilities or services will be unavailable from April 1 2021 to December 31 2021 (dates subject to change):
- Spa tub
- Swimming pool
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Suite, 1 Bedroom
- Studio Suite, 2 Double Beds
- Studio Suite
- Studio Suite, 1 Queen Bed
- Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)
- Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)
What’s around
Landmarks
- Josiah Day House - 25 min walk
- Westfield River - 36 min walk
- Eastern States Exposition - 2.7 mi / 4.3 km
- Mercy Hospital - 3 mi / 4.9 km
- Baystate Medical Center - 2.9 mi / 4.7 km
- MassMutual Center - 3 mi / 4.9 km
- Quadrangle - 3.2 mi / 5.1 km
- MGM Springfield - 3.2 mi / 5.1 km
- Naismith Memorial Basketball Hall of Fame - 3.3 mi / 5.3 km
- Dr. Seuss National Memorial - 3.3 mi / 5.3 km
- Springfield City Library - 3.3 mi / 5.3 km
Getting around
- Bradley Intl. Airport (BDL) - 24 min drive
- Westfield, MA (BAF-Barnes Municipal) - 21 min drive
- Springfield Union Station - 4 min drive
- Holyoke Station - 17 min drive
- Northampton Station - 19 min drive
map
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See on map
572 Riverdale St, West Springfield, 01089, MA, United States of America
At a glance
Hotel size
- This hotel has 71 rooms
- This hotel is arranged over 4 floors
Arriving/leaving
- Check-in time 3:00 PM-anytime
- Check-out time is 11 AM
Restrictions related to your trip
- COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival.
Required at check-in
- Credit card required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 21
Pets
- Pets allowed (dogs only)*
- Restrictions apply*
- 2 per room (up to 60 lbs)
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Free onsite RV/bus/truck parking
In the hotel
Food and drink
- Coffee shop/café
- Snack bar/deli
- Coffee/tea in a common area
- Barbecue grills
Things to do
- Indoor pool
- 24-hour fitness facilities
- Spa tub
Working away
- 24-hour business center
- Computer station
Services
- 24-hour front desk
- Tours/ticket assistance
- Dry cleaning/laundry service
- Laundry facilities
- Free newspapers in lobby
- Multilingual staff
Facilities
- Number of buildings/towers - 1
- Elevator
- Safe-deposit box at front desk
- Designated smoking areas
- Picnic area
- Television in common areas
Accessibility
- Braille or raised signage
- Accessible bathroom
- In-room accessibility
- Assistive listening devices available
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible fitness center
- Visual alarms in hallways
Languages Spoken
- English
- Spanish
In the room
Home comforts
- Air conditioning
- Coffee/tea maker
- Iron/ironing board
Sleep well
- Blackout drapes/curtains
- Soundproofed rooms
Freshen up
- Private bathroom
- Free toiletries
- Hair dryer
Be entertained
- 42-inch LED TV
- Pay movies
- Premium TV channels
- DVD player
Stay connected
- Desk
- Free WiFi
- Free local calls
Food and drink
- Refrigerator
- Microwave
- Kitchen
- Stovetop
- Cookware, dishware, and utensils
- Dishwasher
More
- Housekeeping - weekdays only
- Connecting/adjoining rooms available
Fees & policies
PetsPay at property
- Pets are allowed for an extra charge of USD 25 per pet (may vary based on length of stay)
- Contact the property at the number on the booking confirmation for details on pet restrictions
Pool, spa, and gym (if applicable)Pay at property
- Pool access available from 10:00 AM to 9:00 PM
Hygiene and cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
Contactless check-out is available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted.
State tax ID - C0000503250
Also known as
- Candlewood Suites Hotel West Springfield
- Candlewood Suites West Springfield
- Candlewood Suites West Springfield, an IHG Hotel Hotel
- Candlewood Suites West Springfield
- West Springfield Candlewood Suites
- Candlewood Hotel West Springfield
- Candlewood Suites West Springfield Hotel
- Candlewood West Springfield
Also known as
- Candlewood Suites Hotel West Springfield
- Candlewood Suites West Springfield
- Candlewood Suites West Springfield, an IHG Hotel Hotel
See more
*See fees and policies for additional details or extra charges
FAQs
- Yes, Candlewood Suites West Springfield, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self parking. Free RV/bus/truck parking is available.
- Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 9:00 PM. The swimming pool will be unavailable from April 1 2021 to December 31 2021 (dates subject to change).
- Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 60 lbs per pet. There's a charge of USD 25 per pet, per night.
- You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Contactless check-out is available.
- Yes. Nearby restaurants include Bottega Cucina (13-min walk), Carrabba's Italian Grill (14-min walk), and Shallot Thai Cuisine (2.1 mi).
- No, this hotel doesn't have a casino, but MGM Springfield (8-min drive) is nearby.
- Candlewood Suites West Springfield, an IHG Hotel has an indoor pool and a 24-hour fitness center, as well as a spa tub and a picnic area.
8.4.Very Good.100 verified Hotels.com guest reviews
- 10.0.Exceptional
Great little getaway
Nice rooms, friendly staff, great pool and jacuzzi and close to everything that you could possibly need. Will stay here again for sure.
Nuno, 1 night family trip, Sep. 5, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
A good stay
Overall a very good stay. Room was clean everything was comfy.
Daniel, 3 night trip, Aug. 22, 2021
Verified Hotels.com guest review
- 4.0.Fair
Smells of old cigarettes and pot
This hotel at first glance looked pretty well maintained but smelled intensely of cigarettes and pot throughout the building. Our room was clean in appearance but smelled of old cigarettes and air fresheners. The rug was also wet under the air conditioner, which only intensified the smells. When we brought the cigarette/pot smells to the attention of the receptionist, who did not seem surprised by our complaint, she asked what we thought she should do about it. The manager also gave a less than professional response by attempting to deny the smells entirely. A highlight for our kids was the pool, however, which was well maintained and fun. Overall we were really grossed out by what was clearly not a smoke free hotel, and unhappy with the response we got by the staff.
1 night family trip, Aug. 20, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Second floor was noisy with people above, but otherwise the stay was great. Front desk had some of the nicest clerks I've ever encountered. Pool and hot tub were quite nice. Full kitchen very well equipped. Would stay again.
Stephanie, 1 night trip with friends, Aug. 14, 2021
Verified Hotels.com guest review
- 8.0.Very Good
Our stay
Needs an update. In room ice machine did not work. Toilet needed repair work as it did not work on arrival. The entire place is run down. Noise in the hallway was extremely loud.
James, 11 night trip, Aug. 12, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Our two day mini vacation.
My partner and I had a great time. It was so peaceful and relaxing. The room was very clean and had everything we needed, the room has a kitchen with stove, refrigerator, sink and microwave. My partner enjoyed the gym and we both enjoyed the pool and hot tub very much. We can't wait to go back.
Marilu, 2 night family trip, Aug. 9, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Thank you Candlewood!
Awesome hotel.
Bridget, 1 night family trip, Jun. 18, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Everything was wonderful. Beds were comfortable, rooms felt like home. Shower was a little aggressive pressure wise but other than that it was one of the best hotels I’ve ever stayed at. Would definitely stay again.
1 night romance trip, Jun. 5, 2021
Verified Expedia guest review
- 4.0.Fair
Didn’t like that the amenities posted on the hotel booking did not match what they had available
1 night romance trip, Apr. 21, 2021
Verified Expedia guest review
- 10.0.Exceptional
Great staff! very friendly and Manager Sue was great. Clean and comfortable rooms!
4 night family trip, Mar. 19, 2021
Verified Expedia guest review