4/10 Fair
Apr 26, 2025
Such a disappointment
Had reserved a room with King Bed and jet tub during our anniversary Utah Road Trip at Best Western Ruby’s Inn near Bryce. When we arrived, they informed us they would not allow our dog in this room, though I had reserved a pet friendly accommodation. They moved us to the Lakeview Lodge, without a view of the mud puddle, right next to the housekeeping “room” and ice machine. I asked to speak to the manager, who refused to come to speak to me. I called to speak with her and was connected to a line that said the person I called was unavailable, Goodbye. No voice mail. They did lower my charge but the dark room with torn curtains, peeling paint on the door, broken tile in the bathroom and outdated look was pretty disappointing. I gave up trying to speak to any of the staff as I clearly was being stonewalled. We made the best of our stay, loved Bryce Canyon National Park, and on our last day, both my husband and I wound up getting some bad food at the hotel breakfast buffet. (Had to make an emergency stop while hiking…) The restaurant food we ordered for dinner, not on the buffet, was quite good and fresh. If you can find another place to stay, I would recommend it!
Verified traveller
2-night trip
Verified Hotels.com guest review
