We were quite mixed about the experience offered by Luv Tulum. Here are our points:
Positives:
The location is absolutely stunning; we have access to a private beach, which makes the experience very enjoyable.
The continental breakfast was very good.
The servers at the restaurant were exemplary, and we received excellent service.
The hotel is situated in one of the quietest areas of Tulum, which made the experience "relaxing" as we originally desired!
Negatives:
The breakfast was very repetitive; we were there for 4 days, and the menu did not change. It's a shame not to offer more variety.
The hotel's restaurant is overpriced, sometimes even more expensive than some places in Tulum. For example, the plate with 3 tacos for 20 USD, while you can generally find 4 tacos for 15 USD at beachside locations.
No hot water upon arrival in the room, but it was effectively resolved the following day.
The bathroom lacks privacy, as there are no real doors separating the shower area from the rest of the room.
The room is sorely lacking in amenities: No mosquito nets, which made sleeping unpleasant. No air conditioning, which was also not ideal for sleeping. No fridge to store even water for hydration (considering the prices the hotel charges for water, it's a real shame not to provide a fridge for guests).
We had ordered to-go breakfasts as we had an excursion planned for the day, but the hotel did not fulfill the service.
