Tasty breakfast but only from 8-10 hours and needs time to prepare: not good for early birds. Anyway you will wake up at 6 hours with the many nearby cocks. Otherwise silent. The room has no ventilation: you need to leave windows open or withstand bad smell. Safe not working (which is in principle a problem when you leave window open). Friendly staff. Drinkable water from a dispenser. Some salsa music (not audible from the room).
The staff are friendly & helpful, location is great, 1 minute walk to the beach. Sadly we did not enjoy our stay here. The rooms let this place down terribly. I booked the deluxe double room, dark, small and overall condition was tired. The balcony was absolutely useless, tiny, with an air con unit sat on it with unpleasant views. We asked to switch rooms. We were given a family room, it was a little bigger but again it was old looking. The air con unit threw out mouldy air when switched on, it was a terrible smell. The window in the room looked out into the corridor where spare beds were being stored. After a few days we noticed the room was infested with termites. It seemed as if the staff knew! We were moved to a kingsize room. Overall this room was in better condition but still there were maintenance issues. The bathroom window didn't shut so we had mosquitoes & geckos in the room. The air con unit stank just like the one in the previous room. There were light bulbs that didn't work and to top it off the bathroom door got jammed due to a faulty handle. A guy was sent to sort it out. it would appear that this was a frequent occurrence. The handle wasn't fixed, the guy put a screw driver in the door to release it. Why not just get it fixed! Lastly the hotel booked our transfer from Godofredo Airport to the hotel. They booked through Southwest Tours. The hotel charged us 1800 peso each. We later found out the cost was actually 750 peso each. We felt this was unfair.
Replace the faucets in the bathroom. You may have a pressure issue but the main problem is a design issue. Just bite the bullet and replace them.
The bathroom is always wet and musty smelling.
Wir haben die Unterkunft fĂŒr insgesamt 4 NĂ€chte gebucht. Das Zimmer wurde leider kein einziges Mal gereinigt. Im Bad roch es muffig und wir hatten Kakerlaken im Zimmer. Nebenan werden HĂ€hne an kurzen Leinen und Katzen in kleinen KĂ€figen gehalten, die entsprechend viel LĂ€rm verursachen. Wir wurden tĂ€glich um 4 Uhr morgens von den HĂ€hnen geweckt. Gut war, dass das Hotel in der NĂ€he vom White Beach Station 1 liegt und das Personal freundlich war.
Kept ringing me at different times of the nite asking me what I wanted for breakfast??? It's a pre set menu and obviously precooked no wonder the food is always cold.
Good location quiet nice room but housekeeping was dreadfully slow to get room clean before 5pm doesn't work for me I want to use my room that I paid for and not be disturbed.
The Hotelâs Restaurant food tasted good and all the staff were friendly and accommodating. But the environment is too noisy, there are roosters always making noise. Doors and windows are not noise proof so you can hear everyone in the environment. Couldnât sleep well because of that. The AC unit was dripping water inside the room but they were able to repair it on the 2nd day. The bathroom was smelly even though it was clean must be the drain system. The door keycards were annoying because it wouldnât open the door at the first try and at one point they stopped working and the maintenance staff had to reset the door lock. The safe on the closet was locked when we checked in and they also had to reset it before we could use it. The mi stick for streaming Netflix was unable to connect to the Wi-Fi and when we asked them to fix it, they couldnât get it to work. We only found out on our last day there that you could borrow beach mats and towels from the front desk. They shouldâve told us that upon checking in. The prices posted on the front desk for excursions were different than the prices told to us when they gave our number to their contact person. He said the prices went up and those were probably the old prices. The elevator stopped working from the ground floor going up for our whole stay there. There were flying ants in our bedsheets. It is a close walk to the shore but you have to pass thru an alley that smells bad. I like they have a tote bag & umbrella for us to use.
We enjoyed our stay, except for the roosters making noise starting at 130am!!! We had a garden view room, which I would opt out if next time to avoid the roosters and get a good night sleep. The food at salsa was amazing!!!!
The washroom ceiling at Room 304 had huge water damage stains and would leak stinky water all over you when you use the toilet. Room 306 always smelled like food and grease. The pathways to the entrance of this property would flood when it rains, so prepare to submerge your feet/sandals in muddy pools of wetmarket water to get to and from the property.
I like property. Enjoyed our whole stay. I donât have anything that i didnât like about the property. The property is 2 mins to the beach. Thank you all to the staff. They are friendly.
Best hotel deal I had so far. It exceeded my expectations. The Salsa restaurant is an added bonus with unexpected amazing cuisine. Staff were super friendly and helpful. Serene definitely contributed to our family great boracay experience.