I had a very frustrating experience during my recent stay. Security came by at 9 PM and woke up my entire family, which was incredibly disruptive. To make matters worse, they insisted that my parents move our vehicle across the facility, adding unnecessary stress to our evening. We were told by security that we should have been informed at check-in that we could only have one vehicle, which was very inconvenient since we had travelled from out of state, were issued two parking passes, and were not told this up front.
What made this situation even more concerning was that my mother, who walks with a walker, had to navigate her way back to our cabin in the dark. This lack of consideration for guests' comfort and safety is unacceptable. It’s disappointing to see such poor management of security protocols and check-in policies. I hope they can improve their approach in the future to ensure that guests can enjoy their stay without being disturbed or put in dangerous or uncomfortable situations.