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Motto by Hilton Tulum

4.5 star property
Luxury hotel with 2 outdoor pools, connected to a shopping center, near Hunab Lifestyle Center

Choose dates to view prices

Photo gallery for Motto by Hilton Tulum

Exterior
2 outdoor pools, cabanas (surcharge), sun loungers
Premium bedding, in-room safe, individually decorated
Reception
2 outdoor pools, cabanas (surcharge), sun loungers
Motto by Hilton Tulum features a rooftop terrace and puts you just steps from Tulum National Park. After a dip in one of 2 outdoor pools, guests can grab a bite to eat at Bistro Coba, one of 2 restaurants, which serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar, and a fitness center. Fellow travelers love the helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Connecting rooms available
  • Pet-friendly
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Pool bar
  • Coffee shop/cafe
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning

Feel at home (6)

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Blackout drapes/curtains
The current price is CA $92
CA $153 total
includes taxes & fees
Apr 1 - Apr 2

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower

Premium bedding, in-room safe, individually decorated

1 Queen, Mobility/Hearing Accessible 3X3 Shower

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin bed over 1 Queen bed

Premium bedding, in-room safe, individually decorated

Bunk beds - 1 Twin bed over 1 Queen bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
  • 15 sq m
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Flex Room, 1 Queen Wall Bed, Rooftop Level

Premium bedding, in-room safe, individually decorated

Flex Room, 1 Queen Wall Bed, Rooftop Level

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite (1 Queen bed)

55-inch flat-screen TV with digital channels

Junior Suite (1 Queen bed)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Flex Room with 1 Queen Wall Bed

Premium bedding, in-room safe, individually decorated

Flex Room with 1 Queen Wall Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, individually decorated

Room, 1 Queen Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, individually decorated

Room, 1 Queen Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin over 1 Queen, Rooftop Level

Garden view

Bunk beds - 1 Twin over 1 Queen, Rooftop Level

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
  • 15 sq m
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for 1 Queen bed Rooftop Level

Premium bedding, in-room safe, individually decorated

1 Queen bed Rooftop Level

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

Premium bedding, in-room safe, individually decorated

Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Queen Bed
Exterior

Naala Tulum

  • Pool
  • Airport transfer
  • Parking available
  • Free WiFi
9.0 out of 10, Wonderful, (486)
The price is CA $145
CA $182 total
includes taxes & fees
Mar 9 - Mar 10
Naala Tulum
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About the area

Map
Avenida Coba Sur entre Calle S/N, Manzana 006 Lote 001 Colonia Centro, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 1 min walk - 0.2 km
  • Gran Cenote - 5 min drive - 5.1 km
  • Tulum Mayan Ruins - 8 min drive - 4.0 km
  • Las Palmas Public Beach - 9 min drive - 3.6 km
  • Playa Paraiso - 12 min drive - 4.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 50 min drive
  • Cancun Intl. Airport (CUN) - 91 min drive

Restaurants

  • ‪Rossina Cafe - ‬15 min walk
  • ‪Boston’s Tulum - ‬11 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Pescaderia Estrada - ‬18 min walk
  • ‪Azul Cafe - ‬13 min walk

About this property

Motto by Hilton Tulum

Motto by Hilton Tulum features a rooftop terrace and puts you just steps from Tulum National Park. After a dip in one of 2 outdoor pools, guests can grab a bite to eat at Bistro Coba, one of 2 restaurants, which serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar, and a fitness center. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 115 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs only, 2 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, covered onsite self parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Snack bar/deli

What to do

  • Beach nearby
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Bicycle rentals
  • Pool cabanas (surcharge)
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2022
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Communal living room
  • Fitness center
  • 2 outdoor pools
  • Art gallery on site
  • Designer stores on site
  • Shopping mall on site
  • Bicycle parking
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 59
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Front entrance ramp
  • Wheelchairs available on site
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Tile flooring in room

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

Bistro Coba - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Hunab Rooftop - This poolside rooftop bar specializes in American cuisine and serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Destination fee: USD 23.20 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 10 to 30 per person

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 300 per stay
  • Pets are allowed for an extra charge of USD 55 per pet, per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Motto By Tulum Mexico
Motto by Hilton Tulum Hotel
Motto by Hilton Tulum Tulum
Motto by Hilton Tulum Hotel Tulum

Frequently asked questions

Does Motto by Hilton Tulum offer free cancellation for a full refund?

Yes, Motto by Hilton Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Motto by Hilton Tulum?

Yes, there are 2 outdoor pools.

Are pets allowed at Motto by Hilton Tulum?

Yes, dogs are welcome, with a limit of 2 total and maximum weight of 22 lbs per pet. There's a charge of USD 55 per pet, per day, and there's also a deposit of USD 300 per stay. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Motto by Hilton Tulum?

Yes, there's free self parking.

What are the check-in and check-out times at Motto by Hilton Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Motto by Hilton Tulum and nearby?

Have fun with nearby activities like boat tours, jet skiing, and kayaking. Additional recreation nearby includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include 2 bars and a fitness center. Motto by Hilton Tulum also has a picnic area and a garden, as well as access to a nearby outdoor pool.

Are there restaurants at or near Motto by Hilton Tulum?

Yes, there are 2 onsite restaurants, featuring international cuisine and poolside dining.

What's the area around Motto by Hilton Tulum like?

Motto by Hilton Tulum is in Zama, a short 1-minute walk from Tulum National Park.

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Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

George, 15-night trip
Verified Hotels.com guest review

8/10 Very good

Budget friendly hotel
The pros: helpful front desk staff, good drinks at the rooftop bar, rooftop pool is pretty and has plenty of daybeds with umbrellas, easy to get a taxi outside, walking distance to restaurants & bars, 5-10 minute drive to beach resort area (granted it’s still going to cost you upwards of 400 pesos in a taxi). Cons: lower levels on odd room numbers overlook a bar that plays music until past midnight, which is tough for light sleepers. Food is overpriced, especially breakfast. $20/day resort fee ($10 is a credit to restaurant). Rooms are tiny, like NYC sized. AC inconsistent - first room worked perfectly and second room wouldn’t go below 75 degrees. Bed is firmer than other Hilton properties I’ve stayed at. The beach clubs they partner with (Bagatelle and Mia) still charge a fee.
Pool
Claire, 3-night trip
Verified Hotels.com guest review

6/10 Good

Martina, 7-night trip
Verified Hotels.com guest review

2/10 Poor

Avoid Tulum at all costs
I would not recommend anyone to stay here based on the location. Tulum has sadly become a mafia-controlled tourist trap and it was one of the worst travel experiences I’ve had. This hotel is super nice and shiny, but beware you will be in an area that’s still underdeveloped, the taxi cartels have blocked Uber and similar services and they charge ridiculously amounts of money to take you to the beach which is less than 5 minutes away. The restaurants around look nice, but the food is actually terrible and the prices are also ridiculous. And the food at the hotel is really bad and the cocktails tasted like they’ve been watered down. I’m Mexican and I’m shocked to see what this majestic place has become, thanks to influencers and cartels wanting to take advantage of the hype to rip off tourists. It’s a real shame. I would advice to stay in Playa del Carmen or Cancun, where at least you can find good, regularly-priced tacos and seafood and you can easily access the beach.
Daniel, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

AMAZING EXPERIENCE
The hotel is amazing and only 20 minutes bike ride from beautiful beach club . The rooftop with the pool is amazing.The staff is welcoming , helped me for everything , even bike renting (which is free).
dario, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hanin, 2-night trip
Verified Hotels.com guest review

8/10 Very good

One day the weather was lousy and there was only me and my wife on the roof-top enjoying the tranquility. Then the bartender came and and put the electronic techno music on. I asked him him not to do this since we were the only guests there. He told me, that he is there too and he likes the music. I didn't want to spoil my day then, but I think you should know.
ANNA, 3-night romance trip
Verified Expedia guest review

4/10 Fair

I spent 9 days in Riviera Maya, my last 2 days in Motto hotel. I was surprised when I was charged additional fee at reception about US$45. As ID I was demanded a passport only a DL not acepted. Room too small, small fridge was not working, reported 1 st day & never fixed, as result my dairy products & other food stuff gone to waste!!!
Dionisio, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Fantastic place , clean , friendly oh and ah..
Wanda, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Great compared to other options in the area. Plenty of parking, rooms are as described. There are two restaurants. Breakfast is busy and it took almost an hour to get our food. The prices are not too bad.
Maria, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Anand, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very clean hotel in a great location with amazing rooftop pool, good food and poilte staff!
Kevin, 7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The food is awesome! The room is nice and cozy with a great view. The pool was a little bit dirty 😬. Great location, great service! I’d come back for sure !
Vanessa, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

I will definitely stay again the customer service was amazing, room service came everyday , they have restaurants and shopping nearby , they give you a bike to use bcus downtown in less than 15 mins away and on the other side of the hotel is the beach which is 15 mins (bicycling) . Tbh this experience was better than a resort I will consider the Hilton every time vs a resort bcus Hilton motto was so great
Shirkera, 4-night trip
Verified CheapTickets guest review

10/10 Exceptional

Beautiful and nice hotel 💙
Michael, 3-night trip with friends
Verified CheapTickets guest review

10/10 Exceptional

Paul, 1-night trip
Verified Expedia guest review

2/10 Poor

I got bed bugs from staying at this property. I thought they were mosquitoes bites at first, but realized after the 2nd night bed bug bites. The toilet clogged and the noise around my room was disgusting. Nobody came to clean my room after the 1st night until after 3pm. I know bc I was taking a nap. I let the front desk know I would be out and came back and room was still not cleaned. I had to ask for bath rags because none were provided. Place also looks a little run down since photos were taken. In all my travels this by far was the worst hotel I stayed in. Not worth trying to save a little money in the end.
Kerine, 2-night trip
Verified Expedia guest review

10/10 Exceptional

A very nice hotel with exceptional views and surroundings. Has it own parking and room service is excellent. Rooftop is worth seeing!
Elvis, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Angellica, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic I!
Magdalena, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Jeremy, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Located between Centro Tulum and Beach zone...Can ride bikes to both..property extremely clean and staff was amazing..Would definitely stay again in the near future
Seidah, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Mariana, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

this is best
Shruti, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Mariana, 1-night business trip
Verified Hotels.com guest review