Our “ocean view” room was actually an “other hotel” view as it was directly facing a hotel that is closer to the ocean. The fan in the bathroom did not work, and the strange mirror/wall/door to the bathroom is terrible. The food was so bland and cheaply made, despite being expensive, and overall the hotel felt like it was relying on proximity to the spa and ocean, rather than delivering a quality experience.
However, I do want to highlight that the staff were all incredibly warm, welcoming and friendly, and their service was wonderful. I dearly hope they are all paid legal, award wages.
Ultimately, despite our being mostly visitors to Warrnambool, we will never be staying there again, nor will we be recommending it to any of our friends.