Hotel Hacienda Don Juan

Photo gallery for Hotel Hacienda Don Juan

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View from room
Individually decorated, iron/ironing board, free cribs/infant beds

Overview of Hotel Hacienda Don Juan

Hotel Hacienda Don Juan

3.0 star property
3-star San Cristobal de las Casas hotel with restaurant

8.6/10 Fabulous

310 verified guest reviews

Property highlights

  • Free parking
  • Internet access
  • Free WiFi
  • Non-smoking
  • Restaurant
  • 24/7 front desk
Prolongacion Insurgentes No. 162 junto, Las Carretas Barrio Ma. Auxiliadora, San Cristobal de las Casas, CHIS, 29290
Main amenities
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Area shuttle
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive
  • Area shuttle (surcharge)

About this property

Hotel Hacienda Don Juan

Enjoy your visit to San Cristobal de las Casas with a stay at Hotel Hacienda Don Juan. Guests looking for a bite to eat can check out Los Alamos, which serves international cuisine and is open for breakfast and dinner. The helpful staff and central location get good marks from fellow travelers.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 29 rooms
  • Arranged over 2 floors


  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child stays free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in public areas
  • Free wired Internet access in rooms


  • Free onsite self parking


  • Area shuttle*

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • Restaurant
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free

What to do

  • Ecotours nearby

Working away

  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden


  • English
  • Spanish

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Free crib/infant bed

What to enjoy

  • Balcony
  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free wired internet
  • Phone


  • Daily housekeeping
  • Access via exterior corridors

Special features


Los Alamos - This restaurant specializes in international cuisine and serves breakfast, dinner, and light fare.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of MXN 120 for adults and MXN 120 for children (approximately)
  • Area shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.


This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Hacienda Don Juan Cristobal l
Hacienda Don Juan San Cristobal De Las Casas
Hotel Hacienda Don Juan
Hotel Hacienda Don Juan San Cristobal De Las Casas
Hotel Hacienda Don Juan Hotel
Hotel Hacienda Don Juan San Cristobal de las Casas
Hotel Hacienda Don Juan Hotel San Cristobal de las Casas

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Pedro, 2-night trip
Verified Expedia guest review

10/10 Exceptional

It was awesome to be in this beautiful old hacienda, filled with amazing and unique antiques!
2-night romance trip
Verified Expedia guest review

4/10 Fair

4-night trip
Verified Expedia guest review

10/10 Exceptional

Great staff, Nereo went above and beyond to provide superior service
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved the fireplace in the dining room. Excellant ambiance. Staff is very helpful and friendly. History of the property is very interesting, esp. that the hotel is about 200 yrs old. Lot's of neat antiques. Clean. Hot showers. The rooms are cold as there are no heaters, but the cozy thick quilts made up for it.
6-night trip with friends
Verified Expedia guest review

8/10 Very good

This hotel is very unique and somewhat rustic. The property has some very interesting antiques that are hidden away waiting to be discovered. The room we had was very Mexican it is decoration. However, there is no heat in the room and it was chilly in the evenings in March. There was only 1 hard wooden chair that looked nice, but was tough to sit in to read. The Cocina (restaurant) was delightful. There is a fireplace that takes the chill off and the food is good. The staff at the Hotel are very helpful and friendly, although not much English is spoken. Overall we enjoyed our stay here very much
John, 6-night trip with friends
Verified Expedia guest review

8/10 Very good

Cold stay
It was cold and hotel didn’t have any heaters in the room. First night there was no electricity in the room.
Timur, 2-night family trip
Verified guest review

10/10 Exceptional

VANESA, 1-night family trip
Verified guest review

10/10 Exceptional

Very satisfied with our choice , had an awesome great night sleep. Staff wasvery friendly and accommodating.
Alma, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review