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The Ritz-Carlton, Shenzhen

Photo gallery for The Ritz-Carlton, Shenzhen

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Seasonal outdoor pool, free cabanas, pool umbrellas
View from room
In-room dining
Premium bedding, down comforters, minibar, in-room safe

Overview of The Ritz-Carlton, Shenzhen

The Ritz-Carlton, Shenzhen

5.0 star property
Luxury hotel with full-service spa, connected to the convention center, near Coco Park

9.4/10 Exceptional

314 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 spa tubs
  • Nightclub
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
For families
  • Free cribs/infant beds
  • Supervised childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Separate sitting area
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Futian
  • Tai Po Old Market - 39 min drive

Getting around

  • Shenzhen Intl. Airport (SZX) - 34 min drive
  • Hong Kong International Airport (HKG) - 54 min drive
  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Shenzhen Station - 5 min drive
  • Shenzhen Bantian Station - 12 min drive
  • Shenzhen Convention and Exhibition Center Station - 1 min walk
  • Futian Station - 9 min walk
  • Shopping Park Station - 11 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)
Map

About this property

The Ritz-Carlton, Shenzhen

A great choice for a stay in Shenzhen, The Ritz-Carlton, Shenzhen features a nightclub and offers an airport shuttle (available 24 hours) for CNY 600 per vehicle. Guests can visit the spa to be pampered with hot stone massages, aromatherapy, or hydrotherapy, and Flavorz, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar, and a 24-hour fitness center. The helpful staff and overall property condition get great marks from fellow travelers. Public transportation is just a short walk: Shenzhen Convention and Exhibition Center Station is steps away and Futian Station is 9 minutes.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 280 rooms
  • Arranged over 28 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Supervised childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site
  • Offsite parking nearby (CNY 60 per day)

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station pick-up*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes

Working away

  • Business center
  • Meeting room
  • Conference center (16243 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free pool cabanas
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Full-service spa
  • Nightclub
  • 2 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible bathroom vanity
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Portable bathtub seats
  • Lowered electrical outlets in bathroom
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Transfer shower
  • Lever door handles

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

Guests under 18 years old are not allowed in the spa.

Dining

Flavorz - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Xingli - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Paletto - This fine-dining restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner.
Curv - This bar serves dinner and light fare. Happy hour is offered.
Onyx - This lobby lounge serves breakfast, lunch, dinner, and light fare.

Fees & policies

Optional extras

  • Dial-up Internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of CNY 217 per person (approximately)
  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from January 12 2022 to December 31 2022 (dates subject to change):
  • Swimming pool

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for CNY 450.0 per stay

Parking

  • Parking is available nearby and costs CNY 60 per day

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility or spa tub
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and cash.

Also known as

Ritz-Carlton Hotel Shenzhen
Ritz-Carlton Shenzhen
Shenzhen Ritz-Carlton
Ritz-Carlton Shenzhen Hotel
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.3/10

Cleanliness

9.4/10

Staff & service

9.3/10

Amenities

9.1/10

Property conditions & facilities

10.0/10

Eco-friendliness
Write a review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fave Hotel in SZ
We had an in red second staycation at the Ritz. The staff are phenomenal and the service and welcoming atmosphere are unmatched. We were so comfortable in our beautiful room, and we love the location.
Ashley, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Exceptional service
We are spending 3 nights every 2 months or so just to experience a level of service that is simply exceptional. Every member of staff from check in to the cleaner understands how to treat guests. We now stay in the Club area where the meals offered are good quality and nothing is too much for them. We spend time around the pool doing work where it is is quiet and the small touches like bottles of water sun screen cream are available for free. If we could afford we would stay longer and more often. The gym is well equipped and again water is available for free. I used the sauna and whirlpool area which is also freely available for guests.
I, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

5 Star, faultless service
I, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Francois, 2-night trip
Verified Hotels.com guest review

8/10 Very good

A bit disappointed
Pretty good stay, but I honestly expected a bit more from this place. I went for my birthday, and while I didn’t expect anything out of the ordinary, I was a bit disappointed that this went unnoticed. Pros: Amazing pool, well-appointed room, gorgeous views Cons: Bar was unable to figure out how to make me a martini on the rocks. I gave up and left. Dilapidated facade. A bit dated. Overall, it was a nice stay, but the price wasn’t justified. I think there are plenty of other options that are just as nice at a much more reasonable price.
Benjamin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect Getaway
It was a perfect getaway for our anniversary weekend. The service and staff were incredible from before our arrival, setting up a lovely surprise in the room, and throughout our stay, every staff member knew us, and said happy anniversary. The room was so comfortable, the views great, the location ideal, and the food was delicious.
Jennifer, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great choice in Shenzhen
Business trip to Shenzhen, my first trip to China, where most people speak no English and standards are not always up to pay, so staying g at the Ritz was a big plus. Hotel is well located, rooms are spacious and elegant, staff and service is A+. Definitely a good place to stay in this city of 20 M people.
wendy, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Man Wai doris, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Ngai Ching, 1-night family trip
Verified Hotels.com guest review