The hotel was great in appearance. We were pleasantly surprised when we walked in....to the hotel itself and to our room. My family of four was booked for the room. They only left 2 sets of towels. When we called to ask for more, they told us we could come to the desk for them. The sofa bed in our room was a trundle bed - which is fine. It was a bare mattress, however, with no sheets or blankets anywhere in the room for it. All in all, I was disappointed in the furnishing of the room and in the service level.
Staff were friendly and helpful. Room was spacious but a bit dated and worn. Hotel could benefit from a bit of a facelift. Neighborhood is ok, but not great, and parking lot could use some work.
Nice place, clean and well decorated, beds comfi, lots of pillows, great and helpful staff, close to a lot of things, very happy and would definitely stay again
Has to go downstairs to get blankets for the sofa bed. Phones wouldn't call down to the desk. No bags in the trash can. The toilet was clogged when we got there.
Our first room smelled really bad of cigarettes, so I tried to call the front desk to ask for a different room, there was no cords attached to the phone so i went down to talk to them and got a different room. The second room smelled better, but it was not very clean. There was no phone, no remote for the TV, and no trash bags in the cans. The hotel staff was very friendly, but the photos that made the hotel look really nice seemed to be outdated as the rooms did look like the photos online. Not sure if I would stay here again
The stay was okay. The rooms were warm even with the AC being on its lowest setting. The high outside was never above 65. I imagine summers would be horrible! Our bathtub was constantly dripping and the ice machine didnât work. The area was safe and the staff was exceptional!