We were very disappointed with our stay here. For £290 a night we expected superior levels of service. However, on numerous occasions the service at Topas as the worst we have experienced and occurred too frequently for it to be a one off. As such, we cannot recommend staying here. Here is some more information:
- not enough sun loungers for guests. We had to wait 30 mins in the boiling heat before one became free. Staff were unhelpful and unfriendly - they didn’t offer to help or solve the problem. We were not the only ones to experience this
- we complained to the hotel reception after this experience. Not only did they not help or resolve, but they didn’t follow up with us afterwards. It was simply never discussed by them. We felt like we weren’t listened to, so we brought this up with the manager. He was unapologetic and dismissive - saying the hotel was full.
- the pool area is small and unfortunately there were lots of loud children playing, which made for an atmosphere which wasn’t relaxing
- the shuttle bus service is rigid and if you miss it the pay for a taxi at your own expense. The hotel should be more accommodating to guests and not leave them on their own to book a taxi
- the Sa Pa office (where you meet to get the shuttle bus) is dirty, dingy and unclean. This is poor for a premium resort
- there is a set menu option available after 3pm. As we arrived at 3.30pm we missed this. The hotel knew when we were arriving. Why did they not contact us and ask?
