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Lake Shikotsu Tsuruga Resort Spa MIZU no UTA

4.5 star property
Luxury resort in Chitose with 2 restaurants and bar/lounge

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Photo gallery for Lake Shikotsu Tsuruga Resort Spa MIZU no UTA

Hot springs
In-room safe, desk, free WiFi, bed sheets
Lobby lounge
In-room safe, desk, free WiFi, bed sheets
Japanese & Western style room with private hot spring (Kaiseki Dinner at Restaurant Included)
Nestled by the serene lake, Lake Shikotsu Tsuruga Resort Spa MIZU no UTA offers a tranquil retreat with an indoor mineral hot spring and rejuvenating spa services. Savor breakfast at one of the on-site restaurants or enjoy Japanese cuisine for dinner while taking in the scenic views from the garden or terrace. Guests have praised the helpful staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Onsen
  • Spa
  • Non-smoking
  • Bar
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Hot springs
  • Free airport shuttle
  • Free train station pick-up
  • Free train station drop-off
  • Fitness center
  • Coffee shop/cafe
  • Spa services
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area

Feel at home (6)

  • Refrigerator
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is CA $487
CA $607 total
Jun 16 - Jun 17

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Junior suite with private open-air bath (NOT ONSEN)

Junior suite with private open-air bath (NOT ONSEN) | Bathroom

Junior suite with private open-air bath (NOT ONSEN)

Highlights

Balcony or patio
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Bidet
Hair dryer
Private bathroom
  • 60 sq m
  • Sleeps 3
  • 1 Twin Futon and 2 Twin Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Hair dryer
Bidet
Private bathroom
Coffee/tea maker
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Japanese & Western style room with private hot spring (Kaiseki Dinner at Restaurant Included)

In-room safe, desk, free WiFi, bed sheets

Japanese & Western style room with private hot spring (Kaiseki Dinner at Restaurant Included)

Highlights

Balcony or patio
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Hair dryer
Separate bathtub and shower
Toilet with electronic bidet
  • 77 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Japanese&Western style room with private open-air bath (NOT ONSEN)

Japanese&Western style room with private open-air bath (NOT ONSEN) | View from room

Japanese&Western style room with private open-air bath (NOT ONSEN)

Highlights

Balcony
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Hair dryer
Bidet
Separate bathtub and shower
  • 60 sq m
  • Sleeps 4
  • 2 Twin Futons and 2 Twin Beds

View all photos for Premium Suite with Private Open-Air Hot Spring (In-Room Kaiseki Dinner Included)

In-room safe, desk, free WiFi, bed sheets

Premium Suite with Private Open-Air Hot Spring (In-Room Kaiseki Dinner Included)

Highlights

Balcony
Separate dining area
Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • 114 sq m
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Japanese & Western style room

Japanese & Western style room

Japanese & Western style room

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Pillow menu
Bidet
Hair dryer
Private bathroom
Shower/tub combination
  • 50 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Japanese & Western Style Room With Private Onsen Bath

In-room safe, desk, free WiFi, bed sheets

Japanese & Western Style Room With Private Onsen Bath

  • Sleeps 4
  • 2 Twin Futons and 2 Twin Beds

View all photos for Junior Suite With Private Open Air Bath (NOT ONSEN)

View from property

Junior Suite With Private Open Air Bath (NOT ONSEN)

  • Sleeps 4
  • 2 Twin Futons and 2 Twin Beds

View all photos for Japanese & Western Style Room With Private Open-Air Onsen Bath

In-room safe, desk, free WiFi, bed sheets

Japanese & Western Style Room With Private Open-Air Onsen Bath

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Premier Suite With Private Open Air Onsen Bath

Dining

Premier Suite With Private Open Air Onsen Bath

  • Sleeps 5
  • 3 Twin Futons and 2 Twin Beds

View all photos for Standard King Room

In-room safe, desk, free WiFi, bed sheets

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Japanese & Western Style Room (Town View)

In-room safe, desk, free WiFi, bed sheets

Japanese & Western Style Room (Town View)

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Standard Japanese & Western Style Room

In-room safe, desk, free WiFi, bed sheets

Standard Japanese & Western Style Room

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Japanese & Western Style Room With Private Open-Air Bath (NOT ONSEN)

In-room safe, desk, free WiFi, bed sheets

Japanese & Western Style Room With Private Open-Air Bath (NOT ONSEN)

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

Pet Friendly Room

  • Sleeps 2
  • 2 Twin Beds
Sundeck

Marukoma Onsen Ryokan

  • Onsen
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 259 reviews
The price is CA $367
CA $454 total
Jun 29 - Jun 30
Marukoma Onsen Ryokan
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About the area

Map
Shikotsuko Onsen, Chitose-shi Hokkaido, Chitose, Hokkaido, 066-0221

What's nearby

  • Shikotsu Visitor Center - 2 min walk - 0.2 km
  • Shikotsuko Onsen - 3 min walk - 0.3 km
  • Lake Shikotsu - 5 min drive - 2.7 km
  • Shikotsu-Toya National Park - 7 min drive - 6.4 km
  • Makomanai Sekisui Heim Ice Arena - 58 min drive - 67.8 km

Getting around

  • New Chitose Intl. Airport (CTS) - 38 min drive
  • Sapporo Okadama Airport (OKD) - 79 min drive
  • Tomakomai Station - 24 min drive
  • Chitose Station - 24 min drive
  • Minami-Chitose Station - 26 min drive
  • Free airport shuttle
  • Free train station pick-up
  • Free train station drop-off

Restaurants

  • ‪支笏湖観光センター - ‬13 min drive
  • ‪Lake Side Kitchen トントン - ‬3 min walk
  • ‪レイクサイドVILLA翠明閣 - ‬5 min walk
  • ‪ペンネンノルデ - ‬3 min walk
  • ‪Healthy Buffet AMAM - ‬1 min walk

About this property

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA puts you just a 5-minute drive from Lake Shikotsu. You can indulge in Thai massages, facials, or aromatherapy, and AMAM Buffet Restaurant, one of 2 restaurants, serves breakfast and dinner. Other features of this luxurious resort include a free airport shuttle, a bar/lounge, and a fitness center. Fellow travelers say great things about the helpful staff.

Languages

Chinese (Mandarin), English, Japanese

At a glance

DONE

Hotel size

    • 49 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 7:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests with dietary restrictions or food allergies should contact this property in advance.
    • Please contact the property in advance if arriving after 7:30 PM in order to arrange dinner service.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children may not be eligible for complimentary breakfast
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Transfers

    • Free airport shuttle from 11:00 AM to 4:00 PM*
    • Free train station shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–9:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

What to do

  • Yoga classes
  • Hot springs
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Fitness center
  • Spa services
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Children's slippers

Sleep well

  • Pillow menu
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include Thai massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.

Dining

AMAM Buffet Restaurant - This buffet restaurant serves breakfast and dinner.
Ama No Uta - This restaurant specializes in Japanese cuisine and serves breakfast and dinner. Open daily.
Bar Ape - Onsite bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Guests with tattoos are not able to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests traveling with a service animal must contact the property prior to arrival.

Also known as

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Spa MIZU no UTA
Lake Shikotsu Tsuruga Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Spa MIZU no UTA
Resort Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose
Chitose Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Resort
Resort Lake Shikotsu Tsuruga Resort Spa MIZU no UTA
Shikotsu Tsuruga Mizu No Uta
Shikotsu Tsuruga Mizu No Uta
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Resort
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Resort Chitose

Frequently asked questions

Does Lake Shikotsu Tsuruga Resort Spa MIZU no UTA offer free cancellation for a full refund?

Yes, Lake Shikotsu Tsuruga Resort Spa MIZU no UTA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?

Sorry, pets aren't allowed.

Is parking offered on site at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?

Yes, a free airport shuttle is available from 11:00 AM to 4:00 PM on request.

What are the check-in and check-out times at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?

Check-in start time: 3 PM; Check-in end time: 7:00 PM. Check-out time is 10 AM.

What is there to do at Lake Shikotsu Tsuruga Resort Spa MIZU no UTA and nearby?

Have fun with nearby activities like cycling, boat tours, and hiking. Additional recreation onsite includes yoga and hot springs. Enjoy amenities like a fitness center, spa services, and a garden.

Are there restaurants at or near Lake Shikotsu Tsuruga Resort Spa MIZU no UTA?

Yes, there are 2 onsite restaurants, featuring Japanese cuisine.

What's the area around Lake Shikotsu Tsuruga Resort Spa MIZU no UTA like?

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA is a short 5-minute walk from Shikotsuko Onsen and 3 minutes' walk from Shikotsu Visitor Center.

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Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Room
Breakfast
Store
Restaurant
Food
Onsen
Service staff

What guests liked

  • Breakfast and dinner buffets were wonderful and full of fresh and healthy choices. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Hokkaido Onsen Experienced

Stayed in the room with outside onsen bath. Very spacious with massage chair and Netflix etc available on tv. Plenty of amenities, dessert from the onsite patisserie, kaiseki dinners, live harp music in lobby, roasting marshmallows , great steep sound system in lobby. Nice service! Loved the padded velvet robe/coat!
Diane, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

francis k, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic property to rest.
Yuecheng, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Jacqueline, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Andayani, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything is impeccable! A truly relaxing experience! We were very well taken care of. The food is amazing and with a great variety of options. The onsen is very clean, particularly love the outdoor onsen after a night of snow fall.
YeeTing, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

They have the good service for the clients and we are satisfied everyday !
Hui Lan, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

I highly recommend this onsen hotel in Hokkaido. The hotel is well decorated, comfortable, quiet, and 5 stars in staff service. Their breakfast and dinner buffet are wonderful and full of fresh and healthy choices. Hot spring area is excellent. We had a relaxing stay at the hotel.
Renee, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very relaxing spot.
Han, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gregory, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The resort is so quiet but yet with many guests! Food was excellent. Staff is super friendly with limited spoken English but very helpful with google translate. HIGHLY RECOMMEND
Mable, 1-night romance trip
Verified Expedia guest review

4/10 Fair

I've visited Japan many times and stayed in various hotels and ryokan resorts across multiple cities. Unfortunately, Lake Shikotsu Tsuruga Resort Spa MIZU no UTA was the first to disappoint me. While checking in at the self-service kiosk, I was updating my email address when a staff member abruptly took over and said, "not required," without even notifying me first. Later, the same staff led us to our room, walking ahead of us without much courtesy. When I inquired about a late checkout, she informed me it would cost 3,000 yen per hour, which was expected, but her tone and attitude were unprofessional. The biggest issue, however, was the smell. Both of our rooms had a strong odor of cigarettes, possibly due to air circulation from the smoking rooms on the 3rd floor. When I reported this, the staff insisted it was the smell of cleaning detergent. After requesting to check another room, it was clear the problem was not the detergent as the new room had no odor. Only one of our rooms was switched, leaving the other unresolved, and we were left to deal with it ourselves. Lastly, for the price I paid, the value was disappointing. The facilities felt run-down, the bedsheets didn’t fully cover the mattress, and the mattress itself was old and worn.
Yu Ting, 1-night family trip
Verified Expedia guest review

4/10 Fair

There was a lack of clear information on the booking site about the dinner ending time. Additionally, the room did not meet the expected standards for the price charged.
Kevin, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

best luxury hotel,. once of a life time hot spring experience. don't miss the dinner and breakfast options! strongly recommended
Arnold, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent staff and service. Dining options were amazing. The hiking trails were challenging and had scenic views. The lake views of the mountains are breathtaking.
Erin, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Eurlyn, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful place
Jose Mari, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Simply amazing. Will be back.
John, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property and the private onsen was well worth the extra cost. Really enjoyed the small (10 shops or so) shopping area next to the hotel. Staff was incredibly helpful.
Greg, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing place

The hotel is a beautiful and special place. The staff were very friendly and helpful, the room was amazing and the onsen, restaurant and gym were perfect.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The room’s way nicer than it appears on the picture, extremely clean and spacious. The only drawback was that not much view for the room we reserved. Otherwise, the service was top notch, excellent buffet dinner and breakfast. There’s nice outdoor onsen too. Bus pick up and drop off was easy. Would definitely visit again and stay longer next time.
Stella, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The layout of the room #217 with onsen out in open space is great and impressive. Food in the restaurant is superb. Only complaint is the lack of direction to the property especially after sunset. Love this hotel very much.
Lawrence, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Kar Eng, 2-night trip
Verified Expedia guest review

4/10 Fair

Chin Yi, 1-night trip
Verified Expedia guest review

8/10 Very good

Calm and peaceful environment
Raymond, 2-night romance trip
Verified Expedia guest review