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Garden Palace Hotel Surabaya

4.0 star property
Hotel with spa, near Tunjungan Plaza

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Photo gallery for Garden Palace Hotel Surabaya

Interior entrance
Fitness facility
Egyptian cotton sheets, premium bedding, down comforters
Royale Suite | Living room
2 bars/lounges, lobby lounge
Garden Palace Hotel Surabaya features a nightclub and puts you within a 15-minute walk of Tunjungan Plaza. Guests can be pampered with massages at the spa, and Green House, one of 3 restaurants, serves international cuisine. Other highlights include 2 bars/lounges, a health club, and a 24-hour fitness center.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Spa
  • Bar
  • Airport transfer
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Nightclub
  • Breakfast available
  • Free babysitting
  • Health club
  • Valet parking
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business center

Feel at home (6)

  • Babysitting (free)
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Royalle Club Twin

Egyptian cotton sheets, premium bedding, down comforters

Royalle Club Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Twin Beds

View all photos for Royalle Suite

Royalle Suite

Royalle Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Separate bedroom
Premium bedding
Memory foam bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Menteri Suite

Menteri Suite

Menteri Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Separate bedroom
Premium bedding
Memory foam bed
  • Sleeps 2
  • 1 King Bed

View all photos for Sultan Suite

Sultan Suite

Sultan Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Separate bedroom
Premium bedding
Memory foam bed
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin

Egyptian cotton sheets, premium bedding, down comforters

Superior Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Thematic King

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Thematic King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Thematic Twin

Deluxe Thematic Twin

Deluxe Thematic Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Twin Beds

View all photos for Royalle Club King

View from room

Royalle Club King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Classic King

Egyptian cotton sheets, premium bedding, down comforters

Standard Classic King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Classic Twin

Egyptian cotton sheets, premium bedding, down comforters

Standard Classic Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior King

View from room

Superior King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed
Lobby sitting area

ibis Surabaya City Center

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
8.4 out of 10, Very good, 80 reviews
The price is CA $28
CA $34 total
includes taxes & fees
Apr 4 - Apr 5
ibis Surabaya City Center
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About the area

Map
Jalan Yos Sudarso 11, Surabaya, East Java, 60271

What's nearby

  • Surabaya Plaza Shopping Mall - 4 min walk - 0.4 km
  • Submarine Monument - 6 min walk - 0.6 km
  • Grand City Surabaya - 10 min walk - 0.9 km
  • Tunjungan Plaza - 12 min walk - 1.0 km
  • Galaxy Mall - 7 min drive - 6.7 km

Getting around

  • Surabaya (SUB-Juanda) - 18 min drive
  • Surabaya Pasar Turi Station - 4 min drive
  • Tandes Station - 9 min drive
  • Surabaya Gubeng Station - 16 min walk
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • ‪Plaza Surabaya - ‬5 min walk
  • ‪Zangrandi Ice Cream - ‬2 min walk
  • ‪Richeese Factory - ‬4 min walk
  • ‪Kartini Restaurant - ‬5 min walk
  • ‪A & W Restaurant Plaza Surabaya - ‬3 min walk

About this property

Garden Palace Hotel Surabaya

Garden Palace Hotel Surabaya features a nightclub and puts you within a 15-minute walk of Tunjungan Plaza. Guests can be pampered with massages at the spa, and Green House, one of 3 restaurants, serves international cuisine. Other highlights include 2 bars/lounges, a health club, and a 24-hour fitness center.

Languages

English, Indonesian

At a glance

DONE

Hotel size

    • 360 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Free babysitting
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Secured uncovered onsite self parking (IDR 60000 per day; includes in/out privileges)
    • Secured uncovered onsite valet parking (IDR 25000 per day; includes in/out privileges)
    • Onsite RV/bus/truck parking (fees apply)
    • Onsite parking limited (max 10 spaces per unit)
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free babysitting
  • Grocery/convenience store

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space (8608 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • Full-service spa
  • Nightclub
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

Room amenities

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down comforter
  • Soundproofed rooms
  • Premium bedding
  • Memory foam mattress

Freshen up

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Dining

Green House - This restaurant specializes in international cuisine. Open 24 hours.
Ming Court - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.
Vista Jazz - This bistro specializes in international cuisine and serves dinner and light fare.
Curabhaya - This lobby lounge specializes in Indonesian cuisine and serves dinner and light fare. Open 24 hours.
CAT Pajamas - This bar specializes in international cuisine and serves light fare only.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 55000.00 for adults and IDR 27500.00 for children
  • Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one-way, maximum occupancy 4)

Children & extra beds

  • Airport shuttle service for children up to age 13 costs IDR 250000 (one-way)

Parking

  • Uncovered self parking costs IDR 60000 per day with in/out privileges
  • Uncovered valet parking costs IDR 25000 per day with in/out privileges
  • RV/bus/truck parking is available for an extra charge
  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.

Also known as

Garden Hotel Surabaya
Garden Palace Hotel
Garden Palace Hotel Surabaya
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Hotel Garden Palace Surabaya
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Palace Hotel Surabaya
Surabaya Garden Palace Hotel
Garden Palace Hotel Surabaya, Java
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Garden Palace Hotel Surabaya Hotel Surabaya
Garden Palace Hotel Surabaya Powered by Archipelago

Frequently asked questions

Does Garden Palace Hotel Surabaya offer free cancellation for a full refund?

Yes, Garden Palace Hotel Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Garden Palace Hotel Surabaya?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Garden Palace Hotel Surabaya?

Yes. Self parking costs IDR 60000 per day. Valet parking costs IDR 25000 per day. Parking spots may be limited. RV/bus/truck parking is available.

Is airport shuttle service offered by Garden Palace Hotel Surabaya?

Yes, an airport shuttle is available. The charge is IDR 250000 per vehicle one-way.

What are the check-in and check-out times at Garden Palace Hotel Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Garden Palace Hotel Surabaya and nearby?

Garden Palace Hotel Surabaya has 2 bars, a nightclub, and a spa, as well as a 24-hour fitness center and a garden.

Are there restaurants at or near Garden Palace Hotel Surabaya?

Yes, there are 3 onsite restaurants, featuring international cuisine.

What's the area around Garden Palace Hotel Surabaya like?

Garden Palace Hotel Surabaya is in Embong Kaliasin, a short 12-minute walk from Tunjungan Plaza and 4 minutes' walk from Surabaya Plaza Shopping Mall.

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Reviews

7.0

Good

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Jieling, 2-night trip
Verified Hotels.com guest review

8/10 Very good

wordlington, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Willy, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Saad, 3-night trip
Verified Hotels.com guest review

4/10 Fair

jonny, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
3-night business trip
Verified Hotels.com guest review

8/10 Very good

Good location, need better wifi
Widodo, 1-night family trip
Verified Hotels.com guest review

6/10 Good

improvement required
Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.
Marc, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel
Great
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Defiantly will stay again
Great
1-night trip
Verified Hotels.com guest review

8/10 Very good

Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water.
3-night romance trip
Verified Expedia guest review

2/10 Poor

Dirty
Very dirty hotel. Very old and not good place to stay
Njoo Aland, 1-night trip
Verified Hotels.com guest review

6/10 Good

Hotel At Great Location Requires Renovation
This hotel is centrally located but it’s getting old. Hotel requires a lot of maintainance and renovation. Service is below average, I was offered a very dirty room at first. After repeated request I was moved to a better room.
Shahul Hameed, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

2-night trip
Verified Expedia guest review

8/10 Very good

Can be better
I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade.
Frankie, 2-night trip
Verified Hotels.com guest review

6/10 Good

Avoidable and Very Old Property.
Horrible, they made me waited for Room from 9am till 2.30pm.
Kumar, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Good
Location is good.... staff very friendly....
Chang, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Palace should be palatial
I was initially given a room that was worn-out to be lenient, with an old tube TV in 2018. After complaining, I was upgraded to a cleaner modern room. The foods were great and there were non-rice items. The staffs were welcoming, friendly and helpful. The location was great. The towels could be newer.
Peter, 6-night trip
Verified Hotels.com guest review

4/10 Fair

Was a very nice hotel. WAS
The hotel definitely has seen better days. I was a regular at this hotel in the 90s was one of the better if not the best at the time. Fast forward to 2018, the hotel seems to be stuck in the 90s. Old carpetting(old? I mean ancient) in the room. Huge, fat tv with 20 channels or so. Control panel that control all the lights and tv (mind you this was the latest technology in the 90s but since the invention of tv remote the panel is mostly obsolete, but hey it still controls the lights). Washroom is ancient (in a dirty way) one of the valve is busted, still works though. Hot water is unstable (scalding hot or cold no in between). Mold sign that's been covered with paint at one of the corner ceiling of the washroom. The good part: staff is friendly and polite. The location is very strategic. All in all, for the price point I expect better (especially cleanliness, well, everything is about cleanliness. I don't mind small room, weird room, old room whatever as long as it's clean)
Albert, 1-night trip
Verified Expedia guest review

4/10 Fair

i can't believe that i get a dirty room. the tv was not work properly. i asked the staff for show me how to turn on tv and checked the room condition, but no one come.
Dwi Retno, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Pleasant place to stay.
comfortable hotel. Friendly staff. Breakfast has a good variety. breakfast staff work hard keeping the tables clear and the food stocked. Taxis are easy to get.
howard, 6-night romance trip
Verified Hotels.com guest review

8/10 Very good

Hair dryer this hotel its so old but facility its good
Runtu, 2-night trip
Verified Expedia guest review

6/10 Good

High-rise hotel with sweeping views
Stayed on the 19 Floor with a northern aspect view of Surabaya. Easy access to some minor monuments and two malls. Breakfast was expensive and average, however they did have good Soto Ayam (chicken soup). The room was immaculately clean but did show signs of having seen better days. There was little contact with staff except the door staff who were polite and a good source of information.
Verified Expedia guest review

10/10 Exceptional

Convenient and friendly staff
I Enjoyed staying with my family
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review