2/10
TERRIBLE!! DO NOT BOOK! First of all, the directions are wrong to the hotel. The hotel is labeled as a completely other hotel and the staff is very unhelpful. We arrived after having a very difficult time searching for the place and they told us that the room we booked was unavailable. like… what??? The place was sketchy looking, dirty, half built, and small. Not nice at all. We asked for a refund and they told us that we have to go through expedia for that. I called expedia and they attempted to call the hotel to discuss with them so that the hotel could issue our refund back and they never answered. The hotel has multiple numbers that NO ONE ANSWERS. I walked back into the hotel and attempted to have them speak with the expedia representative and they refused. the supervisor would not give us her name. Staff was unhelpful. It has been two days and I still have not received my refund. Also, when we walked back into the hotel they cancelled our booking without us telling them to. At that point we couldn’t even cancel on our end and get a partial refund. This was a disaster. We ended up having to book at another hotel that was in fact lovely. This place is awful.
Amaya
Séjour entre amis de 2 nuits