Splendid Holiday Hotel, Hanoi

Upon arrival, we did not get the room I had reserved. They gave us the worse room in the hotel. In the lobby next to the ejevator. Very small with a window looking at a wall and with such a small bathroom. The shower space was so small, my spouse could not fit plus since there was no seperation or curtain, the whole bathroom got wet when we took a shower. Certainly not what the pictures showed on the site! The reception girl told us we could change rom the next day but in the morning, when we asked to change, we were told it was not possible, only if we paid morw!!! I called Hotel.com and the problem was solved quickly but we still had to pay an extra $5 a day to get the same type of room but on a higher floor where we could at least have daylight! The staff was ectra nice and tried by all means to make our stay enjoyable. During our stay, we saw several people being assigned that horrible room and leaving the next day because they were unpleased. We could not leave because they would charge us for late cancelling so we bit the bullet and stayed. We were to come back to that hotel after our stay in Sapa but we cancelled and stayed at another hotel, (West Lake Home Hotel and Spa) we were so very pleased with this one, no comparison!

We had an excellent stay. The hotel has very friendly and helpful staff and the included breakfast is very good.

This was our second stay at this hotel and they kindly upgraded us to a family room at the front part of the hotel which has more room. Staff was friendly and nice and helpful when we require a slightly later check out.

Our first stay with the hotel we were given a standard room which was very small and bathroom was very humid. But second stay was upgraded to Family room which was much bigger. Staff was very friendly and nice

The hotel was near the cathedral, which was nice and central. The staff was plesabt and the breakfast was pretty good. This hotel was a great value.

The service was great, helpful and friendly. The room is fine - dark and cozy. The TV did not work , but didn't fix. There is not divide between shower and toilet -- after having shower, the floor is wet all over the bathroom. The location is great. Good value for the money.

Aircon was leaking and noisy or just not working. Room was a buit dusty and stuffy

Great service

Very nice service and nice accommodation. However, there is a church closed to the hotel and rings the bells at 5 am

Splendid is a fabulous hotel in a fabulous location. For the first night I had picked the cheapest room and I hated it -- small, cramped, smelly. Bathroom with a shower that shared floor space with sink and toilet. So then I switched to a family room for 15 a night more and I loved it. Spacious, balcony, great bathroom, comfortable bed. The daily breakfast was great. The entire staff, all 14, were the loveliest, sweetest, most helpful young people. They made my stay doubly good.