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Kore Tulum Retreat and Spa Resort - Adults Only

4.5 star property
Adults-only resort with 2 bars/lounges, near Tulum National Park

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Photo gallery for Kore Tulum Retreat and Spa Resort - Adults Only

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
View from room
Property entrance
Free minibar, in-room safe, desk, iron/ironing board
Lobby sitting area
Located near Tulum National Park, Kore Tulum Retreat and Spa Resort - Adults Only offers a serene escape with breakfast, a swim-up bar, and poolside relaxation. Unwind in the sauna or steam room, indulge in spa treatments like hydrotherapy or yoga classes at the gym. With multilingual staff available to assist you and free WiFi throughout your stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Non-smoking
  • Free breakfast

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and 2 bars/lounges
  • Outdoor pool and 4 hot tubs
  • Fitness center
  • Sauna
  • Steam room
  • Free use of bicycles
  • Beach sun loungers
  • Beach towels
  • Pool bar
  • Swim-up bar

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Private hot tub
  • Separate bathtub and shower
  • Separate sitting area
  • Television
The current price is CA $454
CA $489 total
includes taxes & fees
Jun 9 - Jun 10

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Jacuzzi Suite, Garden View Kore

View from room

Jacuzzi Suite, Garden View Kore

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Jacuzzi Suite, Garden View Tulum

Free minibar, in-room safe, desk, iron/ironing board

Jacuzzi Suite, Garden View Tulum

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
  • 59 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Standard With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Suite Standard With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Suite Standard With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Suite Standard With Garden View

  • Sleeps 3
  • 2 Queen Beds
10 outdoor pools

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Pet-friendly
8.6 out of 10, Excellent, 370 reviews
The price is CA $604
CA $604 total
includes taxes & fees
Jun 16 - Jun 17
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
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About the area

Map
Carr Tulum Boca Paila Km 3.85, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 3 min walk - 0.3 km
  • Las Palmas Public Beach - 15 min walk - 1.3 km
  • Tulum Beach - 3 min drive - 2.9 km
  • Playa Paraiso - 4 min drive - 2.2 km
  • Tulum Mayan Ruins - 10 min drive - 8.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 54 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬10 min walk
  • ‪Kin Toh - ‬16 min walk
  • ‪Rossina Cafe - ‬5 min drive
  • ‪Carl's Jr. - ‬3 min drive
  • ‪Mateos - ‬18 min walk

About this property

Kore Tulum Retreat and Spa Resort - Adults Only

At Kore Tulum Retreat and Spa Resort - Adults Only, you'll be just a 5-minute drive from Tulum National Park and Playa Paraiso. Guests can indulge in deep-tissue massages, aromatherapy, or hydrotherapy, and grab a bite to eat at Nirvana Restaurant, which serves international cuisine and is open for breakfast and lunch. Other highlights at this luxurious resort include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers love the helpful staff.

All-inclusive

All-inclusive room rates at Kore Tulum Retreat and Spa Resort - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (non-alcoholic beverages included)

Land activities

Bicycling
Fitness facilities

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 94 units
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas (1-device limit)
    • Free WiFi in rooms (speed: 25+ Mbps; 1-device limit)
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
    • Onsite parking limited
    • Onsite parking includes off-street options
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7 AM–11 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)

What to do

  • Karaoke
  • Shopping
  • Pool table
  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Scuba diving nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 6 buildings/towers
  • Built in 2008
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Bicycle parking
  • Spa services
  • 4 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Mediterranean architecture

Accessibility

  • 10 stairs to reach property
  • Smooth flooring in room

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Private indoor hot tub
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps and 1-device limit)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Nirvana Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 200.00 per stay
  • A damage deposit of USD 200.00 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Destination fee: USD 13 per person, per night. This fee does not apply to children under 1 year of age.

Optional extras

  • Late check-out can be arranged for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a smoke detector and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.

Also known as

All Inclusive Wellness Resort
Zenserenity
Zenserenity Resort
Zenserenity Tulum
Zenserenity Wellness
Zenserenity Wellness Resort All Inclusive
Kore Tulum Retreat Resort Adults Only-All Inclusive
Zenserenity Wellness Tulum
Kore Tulum Retreat Resort Adults All Inclusive
Kore Retreat Resort Adults All Inclusive
Kore Retreat Resort Adults Only-All Inclusive
Kore Tulum Retreat Adults Only-All Inclusive
Kore Retreat Adults Only-All Inclusive
Kore Tulum Retreat Spa Resort Adults Only All Inclusive

Frequently asked questions

Does Kore Tulum Retreat and Spa Resort - Adults Only offer free cancellation for a full refund?

Yes, Kore Tulum Retreat and Spa Resort - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kore Tulum Retreat and Spa Resort - Adults Only?

Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at Kore Tulum Retreat and Spa Resort - Adults Only?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Kore Tulum Retreat and Spa Resort - Adults Only?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Kore Tulum Retreat and Spa Resort - Adults Only?

You can check in starting at 3 PM. Check-out time is noon. Late check-out is available for a charge.

What is there to do at Kore Tulum Retreat and Spa Resort - Adults Only and nearby?

Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes ecotours. Soothe your senses in one of the 4 hot tubs or make use of other amenities, which include 2 bars and an outdoor pool. Kore Tulum Retreat and Spa Resort - Adults Only also has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Kore Tulum Retreat and Spa Resort - Adults Only?

Yes, Nirvana Restaurant offers international cuisine, ocean views, and poolside dining.

Does Kore Tulum Retreat and Spa Resort - Adults Only have rooms with private hot tubs?

Yes, each room has a private indoor hot tub and a jetted bathtub.

What's the area around Kore Tulum Retreat and Spa Resort - Adults Only like?

Kore Tulum Retreat and Spa Resort - Adults Only is a short 3-minute walk from Tulum National Park and 14 minutes' walk from Las Palmas Public Beach.

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Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Restaurant
Location
Drinks
Beach
View
Breakfast
Biking

Reviews

8/10

5-night trip

6/10

The staff was helpful, but we didn’t appreciate the dinner staff directly asking for a tip - it felt unprofessional and made us uncomfortable. The property clearly had a lot of money put into it initially, but unfortunately, maintenance seems almost non-existent or at best, minimal. Every treadmill in the gym is broken, and some other machines barely function—again, a clear lack of upkeep. All four outdoor jacuzzis were lukewarm at best, not properly heated. The room itself was spacious and nice, but we noticed maintenance issues like burnt-out bulbs, a dripping shower, and a loose faucet barely hanging on - again, no maintenance. Lastly, while the property is right in front of the beach, there’s no direct beach access as it sits on a rocky shoreline.
3-night romance trip

2/10

Gym equipment all broken
10-night romance trip

6/10

8-night trip

6/10

3-night trip

4/10

I tried to enjoy this property to the best of my abilities. The villias with the jacuzzi tubs should not be advertised as the water trinkles out. It would take the entire day if not more to fill up. There is limited food options.
3-night romance trip

2/10

Would not recommend this property or trusting expedia in their listings. The property was supposed to have two restaurants. There was only one and the food was a) nothing like as pictured and b) with an extremely limited selection. There was supposed to be a spa. This was closed during my entire stay without a warning or discount. My room was fine but over the windows there were giant duct tape X's so that there couldn't be an unobstructed view. Staff often took a long time to respond to requests, even once I asked them to fill the tub and several hours passed without someone coming even after a reminder. The room service closes without warning. You pay a fee when you arrive to enter the national park which the hotel borders on, and then you have to pay again to actually enter the park as the hotel doesn't have an agreement with them? The plastic cups were cheap, nothing was really as pictured, and expedia has offered no compensation for this completely misadvertised listing, saying "the property has to approve the refund and they do not", even though the property told me in person that they would. Go somewhere else in Tulum. At the very least somewhere with beach access so you can escape your accommodation if you run into the same misfortune.
7-night trip

8/10

A quiet resort , needs some tlc to give it life again, Good location
5-night romance trip

2/10

2-night trip

4/10

Property is in need of some TLC. The place is rundown and sad looking.
1-night romance trip

2/10

Disgusting hotel. I left after 1 night (was supposed to have 6 in total). I was having no water in the room. As a policy they shut it down between midnight to 6am every night. I was promised a refund but the hotel manager is not responding to Expedia and not answering the phone nor messages Stay away this place is a pure scam!!!!!!
5-night romance trip

2/10

We left after our first night there. Couldn’t get our money back for the remainder of our stay.
4-night trip

2/10

If I could give 0 stars I would. No water between midnight to 6am. As a matter of policy, they simply turn it off. Described to me as a “little inconvenience” by the lady in the reception, who confirmed it’s every night like this. We booked 6 nights with this hotel and left after the first night. The morning after upon checking out I demanded to get a refund for the rest of the nights I was told By another receptionist that it’s just a one time thing, Don’t believe them if they tell you that it’s an issue that resolved, it’s not. I mean at least be honest with me and don’t lie! When I requested the refund they said I need to contact the agent I booked from - which was Expedia, which I did. They claim that the booking was done through “Hotel beds”, website I never heard of and claim they didn’t get any message from Expedia about my refund, thought I have chat screenshots and records of all communications with Expedia and with the hotel. Doesn’t look at all like the photos, very dirty and disappointing. Please, do yourself a favor, stay away!!!!!
1-night romance trip

4/10

The property needs a TOTAL renovation. It was dirty, with walls full of crack. Not happy at all and won’t come back again!
7-night romance trip

10/10

2/10

ood morning Fenriquez We checked into Kore Tulum on Friday Jan. 3, 2025, during the check in process we were informed about the policy of lost keys and lost bracelets. However we were not informed about the water being turned off at certain time of the night. We left our room around 9pm and returned to the hotel with no running water, which is totally unacceptable. The hot tub was dirty and prior to leaving the hotel the water in the hot tub the water pressure was very low. Are returning to our room after a long night on vacation we were hit very a very uncomfortable unpleasant situation to not being able to take a shower. The front staff members inconveniently offered us to walk to another building in the late night to take a shower for 10 different people. This is not how I expected my vacation to be. This morning we asked to be changed to another building and room because the staff informed us that water will be shut off every night from 12am to 5am. Also the water temperature was cold this morning once the water was turned back on. We are requesting to be moved into new rooms where the water is not being shut off! The staff Sebastian stated the water is only turn off in building 1 and 2! This is not fair that we pay our money to stay and can’t enjoy and nice how shower once we come in from our night out. The shower towels were dirty the sheets! This was the worst hotel i have ever stayed in.
3-night trip

2/10

This is the worst property ever save yourself and do not stay here there was no running water st night jacuzzi didn’t work and that was an upgrade. There was no help from Expedia or staff regarding this matter we had to be back before 11 to shower we were offered another room not to switch but to shower in .
3-night trip

2/10

I would like to request a full Refund just for my Stay I had the absolute most horrendous experience in my entire life at the resort we stayed in. Upon arrival they informed us about the room key and wrist band me and party went out to eat came back to the ac not working and no running water when we told the staff they said there was nothing they can do about it we had to go to another room to shower which was about a 5 min walk outside in the dark the next morning we were told the water would be back on and wasn’t the water pressure was really low an there was no hot water please do something about this manner I spoke with the resort ppl an informed them that I would be requesting a full refund and they said to go through the booking agency also the restaurant we ate at the menu was out of everything the whole experience was horrible and a waste of time in a beautiful country
3-night family trip

2/10

From the time of arrival my experience was horrible. They had my reservations wrong and refused to help resolve the issue. When I asked for management they again refused to allow me to speak with management the entire time. Once night fell and I wanted to shower from a long day of travel; there was no water. The staff stated they turn the water off every night until 5am. This was the most inconvenient thing I have ever heard of. The towels left in the room were dingy as ever. They basically looked black they were so nasty. The hot tub I had in the room for up charge did not work. I asked for a microwave and staff told me the microwave was in the restaurant and when I went to the restaurant who stated there is no microwave it’s broke. The entire resort was nasty, old and looks like it’s closed down. My entire stay was horrible. I am requesting a refund for my stay as I have discussed with the resort staff as well.
3-night family trip

2/10

mole unclean no water AC, not working
3-night trip with friends

2/10

14-night trip

10/10

4-night trip

8/10

6-night trip

2/10

This property was so awful that me and my family checked out after just one night. The towels were not clean, nor were the rooms. "Room Service" did not exist. I took pictures of the clumps of chlorine in the pool. Two restaurants were advertised; the hotel only had one. The list of problems with the place is endless. It is fraudulent of Expedia to advertise this hotel the way that it does. There should be laws against this.
14-night family trip

6/10

6-night trip