Comfort Inn & Suites West - Medical Center, Rochester

At first, we were given the wrong room. It was uncleaned. But, they quickly fixed that and upgraded us to a suite. The condition of the hotel was very good. Some minor wear that I noticed, but hopefully they keep up with it and keep this place one of the better lodging options in Rochester. There were young guys partying in the hot tub who clearly were not all hotel guests- they'd come in from changing in the restroom nearby, were drinking, and blasting awful music. I think the staff need to pay closer attention to folks coming in off the street. Breakfast options are clean and prepackaged, but really lacked. For celiac, there's almost no choice, especially if you're lactose intolerant as well. Hard boiled eggs and a fruit cup would've made a major difference! Those were some negatives, but I'm particular and have to say that the rest of it was great. Attentive, friendly staff, clean public areas, lovely modern decor, shuttle... All together a great place to stay for a Mayo visit! And the pool was the perfect temperature!

No one wears a mask or uses gloves. Evening staff are alone, untrained and unable to deal with problems of any kind. General manager treats complaints with excuses and aggression. She takes no responsibility.

Very nice hotel chain. We’re always pleased with our stays.

Great Stay

Beds and pillows were pretty comfortable. Climate control in the room was a little tough- either super hot or cold but overall it was a good stay.

I’ve stayed at several hotels in Rochester and I think I would rate this the best overall. My only issue was that even though the bed was nice and deep and cushy it felt worn and I tended to roll to the edge.....this seems to be a problem for most hotel beds unless the beds are new.

Would stay there again.

Clean hotel with a breakfast that seemed to have a nice range of offerings. I had early AM appointments and I was able to grab a yogurt, fruit, and coffee and head out. I did not have time for the pool or gym so I did not even look at them. My room was clean, but I am glad that I brought earplugs because the walls are thin enough that I could hear the TV in the next room and the road noise even on the 4th floor. My room had a large shower with good water pressure and temperature. I would have liked a bath but I was so tired when I arrived that I did not bother to call and ask to change rooms. If you are looking forward to a bath, you may need to ask if there are any rooms that have them. The hotel is about 10 minutes from Mayo Clinic and the restaurant next door is good but a bit pricey. There's a Costco just behind the hotel as well. The location is your typical mix of middle range hotels and car dealerships.

Close to Mayo clinic. However, the shuttle was less than desirable. Took 40 minutes to get back to hotel that is less than 3 miles from Mayo. Driver not friendly or informative. Shuttle #3

We stayed at Comfort Inn & Suites during a relative's hospitalization, so not really the most pleasant visit. We wanted an inexpensive hotel where we would basically just sleep. This hotel far surpassed our expectations. It is spotlessly clean, very friendly, modern with lovely decor, a huge room, and one of the best continental breakfasts we've ever had with eggs, bacon, waffles, fruit, etc. They are also right next door to an amazing restaurant called Five West with the most beautiful outdoor patio (heated during cool weather) and exceptional food. Truly a great experience!