6/10 Good
Apr 22, 2025
Good hotel, but not so good service
The hotel and room were clean and comfortable overall, but there were a few things I was disappointed about. The breakfast was too simple compared to other branches of Best Western. The reason I paid a little more and tied up with Best Western was because of the delicious breakfast and the pool for children. However, this branch provided the most basic breakfast, which was no different from other low-priced hotels. Also, I tried to use the pool and hot top in the morning, but they were closed due to maintenance. The check-out time was 11:00, but they said I could use it from 12:00, so I don't understand why they had to do it in the morning. Finally, when I came home and checked my credit card transaction, I found that an additional fee I had never heard of was charged. When I checked later, it was a very small amount called a hospitality fee, about $5, but I was unhappy because they charged me without any explanation before. Good thing is the bed was very comfortable and clean.
Gunwoo
Gunwoo, 1-night family trip
Verified Hotels.com guest review
