2/10 Poor
29 Sep 2024
When I arrived and reconfirmed my reservation, I was assured everything was correct. Upon entering my room, the accomodation was not what I reserved, was given excuses as if they had done me some favors. Tried to tell me I was mistaken, but after standing my ground, They admitted the error was theirs. Then wanted to charge me more money to "Fix" the problem. I was here for a funeral of my sister, I certainly did not need the extra stress. I will "NEVER" stay with that company again and will certainly pass this review on to all my fellow Veterans and Fire personnel. Terribly Disappointed!!!
Fred
Fred, 1-night trip
Verified Hotels.com guest review