Sure Hotel by Best Western Lockerbie propose un centre dâentraĂźnement physique, une salle dâarcade/salle de jeux, une aire de pique-nique et un jardin.
Unable to check in due to unforeseen power outage, had to change into wedding clothes in emergency lit toilets. Bad attitude from the hotel manager re the situation. Fortunately power was back on when we returned from the wedding ceremony. Wedding meal etc was good , room nicely presented, service ok but staff not very friendly. Meal was 7pm , but the evening was curtailed when we were told the bar was closing 10.10 pm. Though only 25 of us at the wedding, we would have thought keeping the bar open to an acceptable time was in their interest as well as the guests.
So early night it was. Rooms ,toilets,bar area & restaurant were good due to refurbishment. Would never stay there again unless a change of management & staff was put in place, who fully understand the art of good customer service. Be careful before bookingđ
Last minute booking as I was driving north. Shortly after received a courtesy call checking for arrival time.
Very large car park. Close to the motorway (no noise issues)
Very polite receptionist.
Room was clean and bed was comfortable. I have zero complaints from my overnight stop.
Had a lovely stay while away with work. The food was amazing and it is a beautiful building, with so much character.
All the staff were very friendly and professional, especially Glen who runs the hotel excellently!
Thank you for a great stay, I'll definitely see you again when I'm next up that way :-)
The venue was chosen for a family wedding. Most people stayed the night before and the night of wedding. Right from check-inn, through bar service, and frankly anything else related to guest services, the was an air of self importance in the staff, assertive is one thing, rudeness is quite another, I would say very much borderline and perhaps some misguided feeling of superiority is present.
Every single staff member seems to be trained to blurt out an instruction and walk away, leaving no ability to challenge or seek explanation. I would certainly never visit this hotel as a leisure guest.
The property was lovely and warm, clean and the staff made me very welcome. I arrived too late to have dinner but the breakfast was lovely in the morning. If I was in the area I would most definately stay there again.
Booked hotel with breakfast and was told that I hadnât even though money was taken out of my account. Very rude on checkout with bangs on the door 4 mins after checkout telling us we need to leave immediately.
Hotel was immaculate the only problem we encountered was the walk in shower needs a grab rail on for getting in and out of shower. Otherwise hotel was great for overnight rest