4/10 Fair
1 Sep 2024
Beware of the family apartments… I looked for quite a while before deciding to book. The pictures they advertise for the family apartments show a really nice remodeled room with a newer kitchen and bathroom ect. When we arrived I was given a key to room that looked like it was from the 70’s and had a rusted refrigerator. It was nothing like the advertised room. When I addressed the hotel manager he said that the rooms In the pictures were the remodeled ones, and that we got an old one!! He said those were all rented!! I told him this is unacceptable and stood my ground.. He ended up giving us a cleaner version of the first room, but still nothing like what I paid for in the pictures… Still old kitchen and bathroom. ect I believe this is false advertising and we should receive some money back… I take my family of 4 on a beach vacation every year and we made the best of the situation, but we’re very disappointed because of the deceiving pictures. Stay away as there are too many choices that don’t try and false advertise
Matthew
Matthew, 6-night family trip
Verified Expedia guest review
