2/10 Malo
17 de enero de 2020
Hotel closed! do not book!
Disclaimer: Not sure if this was the fault of Hotels.com or the hotel itself, or a combination of the two.
Arrived at this hotel via car only to find that it was completely closed for renovations. I had made a non-refundable reservation to stay almost 2 months prior, yet received absolutely no notice from either the hotel or Hotels.com that the hotel was closed. In fact, I continued to receive notifications from Hotels.com of my upcoming stay here! I would not recommend booking here, until it can be confirmed that the hotel is open and accepting guests again. We got lucky and were able to get an on-the-spot reservation at Serein Beach down the street, which was positively lovely. Had to get a refund after the fact from Hotels.com, who were not easy to deal with at all when it came to this snafu. Very stressful to arrive to the hotel that I had already booked and paid for only to find it closed.
Jennifer
Jennifer, se hospedó 2 noches
Opinión verificada de un huésped de Hotels.com
