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Four Points By Sheraton Cuenca

3.5 star property
Pet-friendly Cuenca hotel with restaurant, connected to the convention center

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Photo gallery for Four Points By Sheraton Cuenca

Indoor pool
Lobby sitting area
View from room
Lobby
Lobby sitting area

Reviews

9.0 out of 10
Wonderful
Immerse yourself in the heart of Cuenca at Four Points By Sheraton Cuenca, where warm hospitality meets modern comfort. Savor local flavors with breakfast on site and unwind in the sauna or steam room, then take a refreshing dip in the pool.

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • Pet-friendly
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Free airport shuttle
  • Health club
  • Sauna
  • Steam room
  • Hot tub
  • 24-hour room service
  • 24-hour business center
  • Business center
  • Meeting rooms
  • Terrace

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
The current price is CA $126
CA $139 total
May 18 - May 19

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 70 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 31 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Rainfall showerhead
  • 31 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed
Egyptian cotton sheets, premium bedding, in-room safe, desk

TRYP by Wyndham Cuenca Zahir

  • Free breakfast
  • Airport transfer
  • Free parking
  • Free WiFi
8.6 out of 10, Excellent, 407 reviews
The price is CA $112
CA $128 total
May 12 - May 13
TRYP by Wyndham Cuenca Zahir
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About the area

Map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169

What's nearby

  • Mall del Rio - 1 min walk - 0.1 km
  • Alejandro Serrano Aguilar Stadium - 4 min drive - 2.4 km
  • Río Tomebamba & Calle Larga - 7 min drive - 4.2 km
  • Calderon Park - 8 min drive - 4.2 km
  • New Cathedral of Cuenca - 9 min drive - 4.6 km

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 19 min drive
  • 14n - Antonio Borrero Station - 18 min drive
  • Luis Cordero (Hermano Miguel) Station - 18 min drive
  • Free airport shuttle

Restaurants

  • ‪Mocagi - San - ‬2 min drive
  • ‪Anubis Restaurant - ‬17 min walk
  • ‪La Herradura - ‬5 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Picantería Reina del Cisne - ‬10 min walk

About this property

Four Points By Sheraton Cuenca

When visiting Cuenca, Four Points By Sheraton Cuenca is a great choice to consider. After getting a workout at the health club, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A free airport shuttle, a hot tub, and a sauna are other highlights. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 120 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in available
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 40 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Free airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Built in 2017
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • Swimming pool
  • Hot tub
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 44
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Toilet grab bar height (inches): 24
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations

Special features

Dining

Onsite venue - This buffet restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

Renovations and closures

The following facilities or services will be unavailable from October 22 2025 to October 25 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Children & extra beds

  • Rollaway beds are available for USD 30.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 30 per pet, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Policies

Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Four Points Sheraton Cuenca Hotel
Four Points Sheraton Cuenca
Four Points By Sheraton Cuenca Hotel
Four Points By Sheraton Cuenca Cuenca
Four Points By Sheraton Cuenca Hotel Cuenca

Frequently asked questions

Does Four Points By Sheraton Cuenca offer free cancellation for a full refund?

Yes, Four Points By Sheraton Cuenca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Four Points By Sheraton Cuenca?

Yes, there's a pool. Guests have pool access from 9:00 AM to 9:00 PM. The pool will be unavailable from October 22 2025 to October 25 2025 (dates subject to change).

Are pets allowed at Four Points By Sheraton Cuenca?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 40 lbs per pet. There's a charge of USD 30 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Four Points By Sheraton Cuenca?

Yes, there's free self parking.

Is airport shuttle service offered by Four Points By Sheraton Cuenca?

Yes, a free airport shuttle is available.

What are the check-in and check-out times at Four Points By Sheraton Cuenca?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in is available.

What is there to do at Four Points By Sheraton Cuenca and nearby?

Four Points By Sheraton Cuenca has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Four Points By Sheraton Cuenca?

Yes, there's an onsite restaurant that offers Latin American cuisine.

What's the area around Four Points By Sheraton Cuenca like?

Four Points By Sheraton Cuenca is a short 1-minute walk from Mall del Rio and 17 minutes' walk from Mirador de Turi.

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Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

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Food
Shopping malls
Breakfast
Restaurant
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Taxi

What guests liked

  • Breakfast was delicious and had many different options. (7 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

ANDYI, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Christopher, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay

Great clean hotel. Superb service, convenient access to Mall del Rio. Excellent breakfast.
Lorena, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Catalina, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Pablo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Veronica, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Nunca más regreso al Sheraton de Cuenca

Horrible experiencia en el hotel. El día que nos entregaron la habitación nos encontramos con unas heces en la ducha. Justo le bañaba a mi hijo y pensamos que era una mancha en la baldosa, luego mi esposa se bañó y se empezó a deshacer y se dió cuenta que se trataba de excremento. Se reclamó a la recepción y gerencia y lo único que hicieron fue cambiarnos de habitación al día siguiente por una que inclusive tenía un baño más pequeño. Al desayuno tuvimos que hacer fila para poder darnos una mesa, ya que viene gente que paga por el brunch y por lo visto los huéspedes no tienen preferencia para las mesas del restaurante.
Poul, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

THE STAFF WAS PROFESSIONAL.
LEONARD, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Jenny, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Cesar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Javier Serrano, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

N/a
John, 6-night trip
Verified Expedia guest review

8/10 Very good

Rooms are very comfortable and in good condition. Staff is very helpful.
javier, 2-night business trip
Verified Expedia guest review

6/10 Good

Carla, 1-night trip
Verified Expedia guest review

8/10 Very good

Room was great, pool was on maintenance during my stay, check out was a little weird but can’t complain
Silvio, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Ismael, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Very safe nice people
Matilde, 10-night trip
Verified Expedia guest review

6/10 Good

The breakfast was exceptional. Heard doors opening and closing all day from other tenants and other noises from the street. All purchases were expensive. Walkway to rear exit to mall crumbling.
Ronald, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Just perfect

Love this hotel. people very friendly Super elegant. Food 10/10. Love it
RICHARD, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Susanne, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great staff and great car service
cornelio, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The experience in this hotel was amazing
Ivette, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Ok
Cristina, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The best
SERGIO, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel with good views of the city. Clean
Nidia, 3-night family trip
Verified Expedia guest review