Swiss Lenana Mount Hotel se trouve dans le quartier Kilimani, Ă seuelement 8Â minutes de route de Nairobi (WIL-Wilson) et Ă 13Â minutes de marche de HĂŽpital de Nairobi.
5 days on a business trip. Even though some of the reception team tried to be helpful, Check-in and namely Check-outs are very badly organized. I had to leave without an invoice after waiting half an hour (even though I was the first in line but group operators just passed over) and reminding several times the desk that I had a flight to catch.
The rooms are poorly equipped (my kettle cables were damaged and dangerous to use) and have no air-conditioning.
The restaurant had a limited continental menu and several courses and desserts were always "unavailable".
I stayed here for 9 days. HORRIBLE.
First of all, the elevators smelled like feet all damn day long. Secondly, the sinks look visibly dirty. So the first day that I got here, I noticed that and brought it up to the receptionist who told me that the manager said the sinks were clean. I went back to the room and the sink was dirty still visibly dirty. I later came to realize that the sink have a dirty stain on them so no matter how much theyâre cleaned, theyâd still look dark and dirty.
Next problem is the bathroom. The door was broken so my husband could not get into the shower. Is this not something that should be looked at before assigning a room to a paying guest? We got moved to another room and YES, the sink was still dirty looking.
No AC so good luck if you are not from Kenya and not used to the heat. No robes, no slippers, no shower cap⊠basically they provide NOTHING. You will have to call reception if you need something and that to me is such an inconvenience. They do not change the bedding so this is also something youâll have to request by placing some green placard on your bed.
Donât get me started on the food!
I will absolutely not be returning here and I do not recommend this place at all!