2/10 Poor
30 Dec 2024
Terrible, had to leave. Beware!
Checked in with my husband and 2 year old and husband immediately realized floor was super slippery in room, like someone had spilled an oil? Had to set towels on floor for my toddler not to fall. Tried to call for service yet phone and alarm clock sitting on nightstand for decoration apparently and not functioning. We had to run out for dinner and tours and by the time we got back noticed room was so humid everything was wet. Bed and our bags seem to be wet. Had to pack our thing and head out in the middle of the night since there was no way our toddler could sleep there. Tried to contact manager and hotels.com for at least a partial refund but of course both parties are now blaming each other and giving me the run around. Do not recommend staying here at all!
Yashira
Yashira, 1-night family trip
Verified Hotels.com guest review