8/10 Very good
12 Jan 2025
Nice relaxing stay
We had a very nice relaxing stay. Hotel facilities were good, service staff at the bar and the restaurant and pool boys were all amazing. Check in was very smooth and Jim was very helpful in arranging our slog Lanta taxi which was a wonderful trip.
Restaurants in the hotel were not very good as we had expected them to be. The food was not tasty except the breakfast buffet which was very different and excellent and had everything from all over the world.
Only problem was that we stayed for 4 nights and they asked us to clear the outstanding bill after 3rd night and not during the check out which we found for a 5-star hotel not an elegant practice. Also on the day of checkout they called us at 8:30 am in the morning to remind us that this was our day of checkout and asked if they can send someone already at 8:30 am to help with luggage even when we told them that we wanted to checkout at 12. It was a bit too much and we felt a bit harassed.
Verified traveller
4-night trip
Verified Hotels.com guest review
